Hi all, for the last few days our broadband has been a nightmare, working for a while then dropping; and xxx also devices unable to connect to router.
I’ve done the usual diagnostics and rebooted the router countless times. No other things have changed…no new devices, connections etc….and has been fine for years.
the hub reboots and goes blue but there is no broadband connection and logging into the hub says connected.
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
You need to stop resetting the hub to try and improve connection as it will actually cause you more problems as DLM will see lineas unstable
Someone may then be able to offer help/assistance/suggestions to your problem
it’s wireless as we don’t have any Ethernet connections
This is a list of your BT Smart Hub settings and current statistics.
BT Hub 6A
0 Days, 0 Hours 13 Minutes 57 Seconds
20.00 Mbps / 80.00 Mbps
24126 / 114372
15.4 dB / 15.4 dB
13.9 dB / 19.9 dB
557 kB Uploaded / 566 kB Downloaded
Smart (Channel 6)
Smart (Channel 44)
the good news is the drops in connection are not yet affecting your connection speed.
what about quiet line test?
have you turned of smart setup in hub manager as this can cause problems
if also having wifi problems then try selecting channels manually instead of smart like now. use a wifi analyser on your mobile and this will show local networks and channels in use then select a free or less congested channel