Broadband drops 5/6 times a day :(

[mcaizdm2]

Hello Everyone,

I've been a BT customer for years and have been happy with reliable service and 50Mbps+ speeds, however in the last few months I keep getting connection drop outs around 5 / 6 times a day my BT Smart hub 2 will turn flashing amber/orange and then go back to blue after a few minutes.

I've had an open reach engineer out who replaced my master socket but this hasn't helped. He said everything else internally is fine. He also said he picked up no faults outside the property.

14:20:22	09 Aug. WAN Sensing Auto sensing Complete
14:20:22	09 Aug. WAN Sensing Auto sensing Running
14:20:22	09 Aug. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
14:20:21	09 Aug. PPP: Stopped PPP daemon(0
14:20:21	09 Aug. PPP LCP Send Termination Request (User request)
14:20:21	09 Aug. PPP: IPCP down
14:20:21	09 Aug. PPP: LCP down
14:20:20	09 Aug. DSL Link Down: duration was 39369 seconds
14:10:12	09 Aug. SIP Registration - success

03:21:43	09 Aug. PPP LCP Send Termination Request (User request)
03:21:43	09 Aug. PPP: IPCP down
03:21:43	09 Aug. PPP: LCP down
03:21:43	09 Aug. DSL Link Down: duration was 5243 seconds

Product name	BT Smart Hub 2
Serial number	xx
Fireware version	v0.33.00.12274-BT (Mon Dec 27 16:35:30 2021)
Board version	R01
GUI version	1.74 12_11_2020
DSL uptime	0 days 20 Hours 6 Mins 22 Secs
Data rate	20.0 Mbps / 80.0 Mbps
Maximum Data rate	25.6 Mbps / 102.8 Mbps
Noise margin	9.4/13.0
Line attenuation	10.0/16.1
Signal attenuation	9.9/19.9
VLAN id	101
Upstream error control	Off
Downstream error control	Off
Data sent / received	1.2 GB Uploaded / 2.1 GB Downloaded
Broadband username	bthomehub@btbroadband.com
Public Wi-Fi	Active
2.4 GHz wireless network name	BT-ZZAG2H
2.4 GHz wireless channel	Smart (Channel6)
5 GHz wireless network name	BT-ZZAG2H
5 GHz wireless channel	Smart (Channel36)
Wireless Security	WPA2 (Recommanded)
Wireless mode	Mode 1
Firewall	On
MAC address	xx
Software variant	-
Boot loader	0.1.7-BT (Thu Nov 30 09:45:22 2017)

Any guidance on anything obvious to check would be really helpful

[imjolly]

connection seems better with 20 hrs connected

[mcaizdm2]

Thanks for your reply.. some days might be less drops but generally it's around the 5/6 figure.. eg today..

Product name	BT Smart Hub 2
Serial number
Fireware version	v0.33.00.12274-BT (Mon Dec 27 16:35:30 2021)
Board version	R01
GUI version	1.74 12_11_2020
DSL uptime	0 days 2 Hours 26 Mins 51 Secs
Data rate	20.0 Mbps / 74.0 Mbps
Maximum Data rate	25.9 Mbps / 102.4 Mbps
Noise margin	9.6/14.4
Line attenuation	10.0/16.1
Signal attenuation	9.9/20.0
VLAN id	101
Upstream error control	Off
Downstream error control	Off
Data sent / received	233.7 MB Uploaded / 2.1 GB Downloaded
Broadband username	bthomehub@btbroadband.com
Public Wi-Fi	Active
2.4 GHz wireless network name	BT-ZZAG2H
2.4 GHz wireless channel	Smart (Channel6)
5 GHz wireless network name	BT-ZZAG2H
5 GHz wireless channel	Smart (Channel36)
Wireless Security	WPA2 (Recommanded)
Wireless mode	Mode 1
Firewall	On
MAC address
Software variant	-
Boot loader	0.1.7-BT (Thu Nov 30 09:45:22 2017)

11:27:53	11 Aug. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
11:27:52	11 Aug. PPP: Stopped PPP daemon(0
11:27:52	11 Aug. PPP LCP Send Termination Request (User request)
11:27:52	11 Aug. PPP: IPCP down
11:27:52	11 Aug. PPP: LCP down
11:27:52	11 Aug. DSL Link Down: duration was 34738 seconds

[mcaizdm2 · Accepted solution]

all resolved now.. BT engineer came out and found a fault outside the property in a manhole outside. Some faulty connection. Not sure why engineer who came out a week before him didn't find this problem..

anyway, zero drops since Friday.. so I'm happy again. Good luck

p.s. wiring in that manhole looked pretty dated, I'm sure it won't be long before it goes again but Openreach won't pro-actively touch it now as the priority is full fibre. So hopefully that won't be too far away in my area. Cv31.