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alantolman87
Aspiring Contributor
395 Views
Message 1 of 33

Broadband issues

So recently just switch from sky fibre to bt fibre, I have had no internet connection for 5 days the router is staying orange. I have contacted bt loads of times had engineers out an new routers an still same problem 

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32 REPLIES 32
imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 33

Re: Broadband issues

are you switching from SKY FTTC to BT FTTC or FTTP?



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alantolman87
Aspiring Contributor
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Message 3 of 33

Re: Broadband issues

Hello am switching to fttp but not sure what sky was using thanks for quick response 

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imjolly
Distinguished Sage
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Message 4 of 33

Re: Broadband issues

what colour lights on ONT?  what did openreach engineer say was problem?



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alantolman87
Aspiring Contributor
370 Views
Message 5 of 33

Re: Broadband issues

On on box solid green he tested an replaced it an said it was working fine he said it’s prob router which was replaced today but same issue when I login to bt manger it says no connection. He couldn’t seem to find the problem

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Les-Gibson
Recognised Expert
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Message 6 of 33

Re: Broadband issues

Login to the hub manager as admin and check that FTTP is set to ON (Full Fibre FTTP Mode)


       
                                                     If the Smart Hub 2 is BT's best hub yet then what does that say about its predecessors ?
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alantolman87
Aspiring Contributor
348 Views
Message 7 of 33

Re: Broadband issues

Hello I have tried that it’s set to on 

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Les-Gibson
Recognised Expert
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Message 8 of 33

Re: Broadband issues

See What do the lights on my BT Hub mean? | BT Help

An Orange light means you have no network connection, depending on the version of ONT you have there may be an  LOS LED on the front and it should be 100% rock steady Off, does it flicker at all?

You should also have a PON LED, that should be 100% rock steady green, is it?


       
                                                     If the Smart Hub 2 is BT's best hub yet then what does that say about its predecessors ?
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alantolman87
Aspiring Contributor
317 Views
Message 9 of 33

Re: Broadband issues

Hello no flickering apart from lan now and again at moment it’s not power is solid green Pon solid green an lab solid green

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alantolman87
Aspiring Contributor
316 Views
Message 10 of 33

Re: Broadband issues

5836EABB-81EF-4351-A077-14FFA2703F50.jpeg

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