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Message 1 of 8

Broadband keeps dropping

Been having a nightmare last few days with broadband dropping for no reason - today its gone around 10 times.

Just does the usual cycle through the lights and will come back but so annoying especially as working from home.

Anyone else having trouble like this or any suggestions ??

Engineer coming out Wednesday but doubt will find anything

 

TIA

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Message 2 of 8

Re: Broadband keeps dropping

@lakerisers 

As you have an ADSL connection, that comes from the exchange, so is there any noise on your phone line?

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Message 3 of 8

Re: Broadband keeps dropping

Line checked and no noise at all 

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Message 4 of 8

Re: Broadband keeps dropping

@lakerisers 

What speed do you normally get, and which BT Home Hub are you using?

For ADSL it would be normally be Home Hub 4, but if its been changed recently, BT may have send a different one.

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Message 5 of 8

Re: Broadband keeps dropping

Speeds are never an issue and tend to get around 65mb.

Im on Smart hub 2 and have been for ages.

Have had this issue a few times over the last year or so where connection randomly drops but then seems ok for a while

Yesterday was just a nightmare as with 2 working from home and BB dropping it just causes lots of issues especially with PC's trying to get connectivity back into company systems 😞

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Message 6 of 8

Re: Broadband keeps dropping

Speeds are never an issue and tend to get around 65mb.

Then you do not have a ADSL connection, you have a Fibre connection. I have moved this thread to the correct board.

Are you a BT Business user?

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Message 7 of 8

Re: Broadband keeps dropping

Thanks

 

As far as I am concerned its just a normal BB connection so assumed was ADSL as just plugs into the master socket.

I know is not FTTP but suppose could be from the pole or cabinet - deffo copper in there somewhere 🙂

Not a business user either

 

Thanks

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Message 8 of 8

Re: Broadband keeps dropping

you have FTTC - fibre to street cab and copper to home


 please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



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