You do realise you are on a domestic grade connection, pay a domestic grade price for it and have a domestic grade SLA ( service level agreement ) , you may feel you deserve a better response, but you have a completely unrealistic expectation if you expect guaranteed 24/7 , 365 days a year connectivity for what you pay …..there are a range of products that have a superior SLA , and systems available that employ diverse routes so critical connections can be maintained, ( organisations like Banks , Prisons, MOD have such things so that communication is never lost ) , but they don’t cost £1.50 a day .
