Hello all,
Please bear with me, I'll try to keep this as civil as possible. As of the 15th of August, I've had issues with my internet. The connection will drop constantly or not even function as intended. When I can finally get a speed test done my speed will be nowhere near the guaranteed target and upload is usually around 0.01. Tests are conducted with Fast.com or Google speed test. Both have the same results. We've had 5 callouts with none of the engineers able to find/ see the issue. Engineers at the exchange don't seem to contact us and close the fault. The BT engineer who came to the property couldn't do a speed test and verified that the issue must be external. At this point, it keeps going around in a circle.
BT keeps booking engineers who mostly don't have the experience or the tools to perform the checks needed. On two occasions none have appeared or have taken the job. The callbacks are roughly the same. We had a conversation and concluded the issue remains.
I'm at my wit's end as this has started to affect my job role (working from home remotely).
Background:
- I'm on the 900mbs fibre package.
- A new router was supplied and installed
- A new OTN box was supplied and installed - by OpenReach engineer
- Connections have been tested on WIFI and LAN cable.
Any help would be appreciated.
