Broadband900

[Markprince1]

Hi I have had the 900 broadband installed today as was on the 500. The engineer has left and it’s under 300 download near the box and upload only 9mbps ? Also when around 15 feet away in our lounge it’s only 190 download and again 9upload . This was tested by a app on my phone from Apple Store and advice seems a huge drop in both 

[imjolly]

If you already had fibre 500and were upgrading to 900 that would usually be a system change not requiring an engineer visit

Try running fast.com using an ethernet connection as WiFi is subject to so much interference 

[Markprince1]

 only 12 upload 

[imjolly]

If update was today it looks like system still to be updated and may happen overnight

[Markprince1]

My upload seems to be capped at 10mbps can you resolve ?

[imjolly]

This is a customer help customer forum and you post does not go to BT . Apart from forum mods everyone else is a customer just like you

Just wait and see if system gets updated in next couple of days

[DavidM · Accepted solution]

Thanks for letting me know you got this sorted over the phone with our customer service guys @Markprince1. Post again if you have any other problems.

Cheers

David

[Markprince1]

Hi any chance you can find out why it’s saying delayed the lady on the phone said it should come today or latest tomorrow my new router ? I’m having a little bit of fluctuations on my wifi dropping in and out in another room  and the box was sent to me a long time ago so there sending me a new one as think it might be faulty . Can you please find out a delivery date