Can I check if I am capped?

[mick1966]

I am sure it used to say up to 80MB, but now all I have is..

[mick1966]

I don't think I had a disconnect for 12 months until the new Halo equipment was delivered - In all that time it was also a solid 40MB, same as it is now.

Is this something I should enquire about? raise a ticket?

Regards

Mick

[mick1966]

Ok, thanks - yes I do so that explains it.

[licquorice]

I'll ask if the mods can take a look for you

[mick1966]

Thank you very much

[imjolly]

certainly looks like capped at 40mb but with attainable at 50mb even when cap removed you are not going to get more than 50mb

[NeilO]

Hi, @mick1966 Welcome to the community and thanks for posting, there does appear to be scope for improvement but your SNR is a little high so that could be a contributing factor to the loss of speed. I'll send you a private message and we'll be happy to check your connection and make sure you're on the correct profile for your plan. 

Thanks

Neil

[mick1966]

Information requested sent.

Big thanks to this community, fast and helpful responses

Mick

[mick1966 · Accepted solution]

Hi All,

I would just like to say all my issues have now been fixed, I have a solid connection with no dropouts for several days and my speeds have increased by nearly 30%.

I would like to thank @DanielS for his assistance and communications during the problems and can only recommend him as he is an asset to this board and BT.

Many Thanks.

[JohnC2]

Hi @mick1966, thanks for your post and I'll ensure your feedback on @DanielS is noted.

Cheers

John