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martinbirch
Beginner

on ‎31-01-2023 8h07

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Message 1 of 4

Cannot connect to office routers. Traceroute fails on DSL but works on 4G failover.

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Hi,

I'm having issue connecting to BT IP addresses that I use for work. If I connect try with the DSL line connected traceroute fails, if I disconnect the DSL line and use 4G BT failover then it works correctly. Tethering to a mobile also works.

Thanks

Martin

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎31-01-2023 8h09

669 Views
Message 2 of 4

Re: Cannot connect to office routers. Traceroute fails on DSL but works on 4G failover.

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@martinbirch 

Welcome to this user forum for BT Retail phone and broadband customers.

Are you a Business user?

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martinbirch
Beginner

on ‎31-01-2023 10h01

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Message 3 of 4

Re: Cannot connect to office routers. Traceroute fails on DSL but works on 4G failover.

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Hi

Yes, I'm a business user.

Regards 

Martin 

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imjolly
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Distinguished Sage

on ‎31-01-2023 10h17

621 Views
Message 4 of 4

Re: Cannot connect to office routers. Traceroute fails on DSL but works on 4G failover.

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this is residential so you need to post here

https://business.forums.bt.com/



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