Hi All,
I've moved home this week and my activation for full fibre 100 was supposed to be yesterday. I called and they said there is a capacity issue and open reach will not provide an update until next week. I know that the previous tenant had full fibre as well, so surely there is no capacity issue?
Ive also had these results from the availability checker which (unless im wrong) says there is availability
Any help on what to do/who to ring would be greatly appreciated. Thank you.
Up to 1000 | Up to 220 | -- | Available | 1 Stage |
Up to 15 | -- | 8.5 to 19 | Available |
Up to 15 | Up to 1.5 | 8.5 to 19 | Available |
Up to 7 | -- | 6 to 8 | Available |
2 | -- | -- | Available |
2 | -- | -- | Available |
Up to 15 | -- | 8.5 to 19 | -- | -- |
Up to 7 | -- | 8.5 to 19 | -- | -- |
Up to 2 | -- | 6 to 8 | -- | -- |
Available |
Available |
N |
N |
Y |
Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Proven Clear.
ONT exists with active service. A spare port may be available or a single port ONT may be swappable to a multiport ONT. A new ONT may be ordered.
The exchange is not in a current fibre priority programme
WLR is currently available at the exchange
SOADSL is restricted at the exchange
are you dealing with the FTTP TEAM? if not phone them 0885874787 and see if they can help you or clarify the problem. have the serial number of ONT handy
sorry 08005874787