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Message 1 of 5

Capacity Issue (Supposedly)

Hi All,

I've moved home this week and my activation for full fibre 100 was supposed to be yesterday. I called and they said there is a capacity issue and open reach will not provide an update until next week. I know that the previous tenant had full fibre as well, so surely there is no capacity issue?

Ive also had these results from the availability checker which (unless im wrong) says there is availability

Any help on what to do/who to ring would be greatly appreciated. Thank you.

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessWBC FTTP
Up to 1000Up to 220--Available1 Stage
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate
Up to 15--8.5 to 19Available
Up to 15Up to 1.58.5 to 19Available
Up to 7--6 to 8Available
2----Available
2----Available
SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date Left in JumperWBC SOADSL 2+SOADSL MaxSOADSL Fixed Rate
Up to 15--8.5 to 19----
Up to 7--8.5 to 19----
Up to 2--6 to 8----
Other Offerings Availability DateVDSL MulticastADSL Multicast
Available
Available
Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction
N
N
Y

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Proven Clear.

ONT exists with active service. A spare port may be available or a single port ONT may be swappable to a multiport ONT. A new ONT may be ordered.

The exchange is not in a current fibre priority programme

WLR is currently available at the exchange

SOADSL is restricted at the exchange

 

 

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Message 2 of 5

Re: Capacity Issue (Supposedly)

are you dealing with the FTTP TEAM?  if not phone them 0885874787 and see if they can help you or clarify the problem.  have the serial number of ONT handy



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Message 3 of 5

Re: Capacity Issue (Supposedly)

No i haven't, will try giving them a call. Thank you.
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Message 4 of 5

Re: Capacity Issue (Supposedly)

sorry 08005874787



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Message 5 of 5

Re: Capacity Issue (Supposedly)

Thank you! They have advised me that the order was incorrectly flagged as an exception by openreach and they have contacted openreach to get it resolved.

Thank you for the number, 10 mins on the phone to them and sorted, compared to 4 calls to the normal helpline with no advice other than to wait for an update!
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