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Message 11 of 17

Re: Cowboy Fibre Installation Fail

A Lead In Kit requires a 12mm Drill Bit.

Although on Plaster Boards Walls you can get away with using a 10mm Drill Bit.

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Anonymous
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Message 12 of 17

Re: Cowboy Fibre Installation Fail

This is the standard of work I was expecting.

cowboyengineers_0-1720027377703.jpeg

 

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Message 13 of 17

Re: Cowboy Fibre Installation Fail

This is actually good to see, I’ve never seen an install like this before.
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BT900 | Nokia ONT | Ubiquity ER-X | EETV Box Pro (IP Mode) | Unifi CK2 | 6x Unifi U6+ | 2x Unifi SAK Ultra
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Message 14 of 17

Re: Cowboy Fibre Installation Fail

The Install I’ve shown in that picture is awful.

If I’d done that when I was a CST I’d have been embarrassed and probably filled in the Complaint Form for the Customer myself.

For a start there is absolutely no need for the cleat to be there, looks ridiculous.

The Bend Radius on that Connector is a  borderline bend radius failure. 

Finally the Inside Out Kit doesn’t need to be that far from the ONT, it should be situated pretty much next to it with a clearance of about 15mm.

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Anonymous
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Message 15 of 17

Re: Cowboy Fibre Installation Fail

Here here, I couldn’t agree more. As a network engineer myself (ex Google/Facebook) I was merely being sarcastic in my earlier response. What should be happening is the engineer should be installing a small rack mount cabinet in my office and terminating that fibre into a Cisco cat 9K switch with 1G SFP uplink. A/C should also be included as part of the installation in order to provide sufficient cooling.

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Message 16 of 17

Re: Cowboy Fibre Installation Fail

It's same for me. They cut my old copper connection off, then found a blocked duct. That was on the 25june and not even got a date for when they will be fixing it. I have no Internet or phone line. They damaged the brick surface out side. It's taken a chunk of the brick surface off and left the porous internal material open to the rain. It's been a C.F from start to finish.

The communication between me as a customer and them as a provider has been abysmal. Only time I hear from them is when I chase them and they say "We have no update from Openreach"

I'm beyond frustrated now!
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Message 17 of 17

Re: Cowboy Fibre Installation Fail

If want to complain about an Openreach engineer’s workmanship you should refer to the following.

https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy 

 

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