DNS issues with Smart Hub 2

[Steve_M]

No worries. What’s your hub serial number? 

[harry161]

<redacted>

[Steve_M]

Thanks, will take a look

[Steve_M]

Hi @harry161 

I think I can see a problem with your hub and will pass the info onto the hub team.

I've restarted a few processes. Are you working again now please?

Steve

[harry161]

Hi Steve, yes it's working now. so next time it happens should I just restart the hub, anything I can do to prevent it?

[Steve_M]

Thankyou! Very much appreciated!

A reboot will work yes but not ideal for you! Let me get back to you once I've had a think and spoken to the team about next steps.

Steve

[harry161]

Thank you very much, Steve. Yes it’s frustrating especially when I’m outside and don’t have physical access to the hub. I’m glad I could help.

[harry161]

@Steve_M  Hi Steve, have you got a fix for this? It has happened twice in the past two week which is very annoying.

[SouthWest1]

I had exactly the same problem after changing to Full Fibre. A new hub is on its way.

[SouthWest1]

The other thread is about wifi. I have a wired connection.