Do BT engineers phone just before they turn up for an appointment?

[Darkangelscry]

Does anybody know if BT engineers ring you just before they come out for the appointment ? Reason for asking is contact number given is mine (as house phone in question isn’t working) but I am a couple of streets away. A family member will be in at the house that has the problem but isn’t always great at letting tradesmen in ,so would prefer if I was alerted and can go down.

Did try phoning (0330 1234 150) to ask ,but it started testing my set up for problems so I had to hang up. Can’t phone from the house with the issue as phone there is not working at all.

[Keith_Beddoe · Accepted solution]

@Darkangelscry 

BT do not send out engineers, they work in offices designing networks.

Openreach send out Field Technician's or third party contractors.

Openreach would normally send a text message to the mobile phone number registered to the account. You may sometimes get a call from an Openreach Field Technician.

[iniltous]

It’s Openreach engineers not BT , but yes the are supposed to ring the given contact number before turning up at the address , obviously that requires the ISP to indicate to Openreach the contact number to be used , it does seem however they sometimes do use  the number of the faulty line as the contact number which is obviously self defeating if the line is out of order

[Paul608085]

@iniltouswrote:

"it does seem however they sometimes do use the number of the faulty line as the contact number"

When I arranged to have a phone installed in my first home in 1988, (it didn't previously have a line and it was before many people had mobiles), the installation engineer didn't turn up for the scheduled appointment.

Apparently they did try to call me - on the number that they had come to install!   🤔

.

[Darkangelscry]

They emailed, so all good.