cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
828 Views
Message 1 of 2

Do I need to return my router

Go to solution

Hi,

 

I am soon to depart BT Broadband and phone after many,many years of being with them.

During this time I always renewed my contracts when they expired.

I received this email from bt

You'll need to return your kit
If you joined BT after 13 December 2019, please send back your BT kit within 60 days of your BT service ending, otherwise you'll need to pay a charge.

I originally joined bt long before that date.

My question is will I get charged if i don't return the router to them ?

 

 

0 Ratings
Reply
1 REPLY 1
825 Views
Message 2 of 2

Re: Do I need to return my router

Go to solution

If you renewed your contract after 13/12/2019 and received a. New hub since then yes you will need to return your devices



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.