It’s been a frustrating week after having my old 80/20 FTTC replaced with FTTP Fibre 900 and a conversion to ‘digital voice’
Installation was done by Quinn rather than Openreach, and whilst the fibre install was done quickly and the new SH2 setup, I was informed by the Quinn engineer that I’d get full down/up speeds after a couple of days … well I’m getting in excess of 900 down and 20 up! Also my digital voice is only ‘half’ working … I can make outgoing calls which are registered as my landline number but incoming calls just ring at the caller end and nothing at my end … well, unless I plug my old analogue phone into the old copper wall socket where I also seem to have my old number present!
BT today sent out a ‘QUBE’ engineer … who was just expecting to find I hadn’t plugged a phone into the hub. His calls to BT got nowhere other than another appointment for Openreach to come out for some reason!
How can it be so hard to transfer service from copper to fibre, and how can it be that only half a job gets done?
I note from doing a search that the moderators can get the cap on the fibre broadband lifted as it seems to be a firmware cap in the ‘smart’ hub! Not so smart that it can’t tell I’m on a Fibre 900 service!
Any moderator help appreciated as I’m paying for a service that I’m not getting and no one seems to be taking ownership to get it resolved.
