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Message 1 of 31

WBC / NGA Profile Question [ ADMINS ]

i need to know what WBC / NGA Profile im set to please . 

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Message 2 of 31

MOD REQUEST - WBC / NGA Profile Question

 

i need to know what WBC / NGA Profile im set to please ?

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Message 3 of 31

Re: MOD REQUEST - WBC / NGA Profile Question

No, you WANT to know what it is, you don't NEED to know what it is.

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Message 4 of 31

Re: MOD REQUEST - WBC / NGA Profile Question

i am a paying customer and im entitled to know . Just because 99% of people dont ask this sort of question doesnt mean the info should be held from me .

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Message 5 of 31

Re: MOD REQUEST - WBC / NGA Profile Question

Given all your other threads / posts about this perhaps if you were to explain why you "need" to know it might be helpfull.

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Message 6 of 31

Re: MOD REQUEST - WBC / NGA Profile Question

whatever the profile is on right now its not working for me . I need to know whats its set to right now so i can avoid that specific profile and get the profile changed to another . 

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Message 7 of 31

Re: MOD REQUEST - WBC / NGA Profile Question

You would appear to have had assistance with this before. As far as I am aware chopping and changing the line profile is not something that is just done on a whim or at a customers request.

You would need to be more specific as regards why you think changing it would resolve your problem what ever that may be.

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Message 8 of 31

Re: MOD REQUEST - WBC / NGA Profile Question

Hey @AngryNetworking,

From memory you were on our 80/20 FTTC service using SOGEA

What speeds are you getting presently? Let me know if you'd like us to take this offline to check your connection, please? It will take us about 5 working days before we can get back to you though.

Thank you

DanielS

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Message 9 of 31

Re: MOD REQUEST - WBC / NGA Profile Question

Downstream sync speed:
79.999 Mbps
Upstream sync speed:
19.482 Mbps

this is my speeds and yes to 80/20 FTTC SOGEA . Yes you can take this offline to check no problem , will i expect a drop out today whilst you do that ?
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Message 10 of 31

Re: MOD REQUEST - WBC / NGA Profile Question

Those speeds match the SOGEA profile that you're on.

Are you experiencing any particular issue?

Thanks,

DanielS

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