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Message 1 of 10

FTTP Line Monitor tools

Hey - what tools can I use to monitor my FTTP Service to detect any drops?

I use my own Lynksys router and not the BT Super Hub. I randomly have drops throughout the day, I need something to prove this to BT. 

Thanks,

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Message 2 of 10

Re: FTTP Line Monitor tools

If you're router can be configured to respond to a ping, the ThinkBroadband Quality Monitor will show when a line drops. But as a drop will generally result in a new IP address, it will need to be reconfigured after each drop.

It might be easier to put the BT Hub back into use temporarily so that BT can interrogate it's logs remotely.


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Message 3 of 10

Re: FTTP Line Monitor tools

 

You can't monitor the line directly as the ONT isn't user accessible, you can only monitor the PPPoE session on your router to detect any drops.

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Message 4 of 10

Re: FTTP Line Monitor tools

views on this please?

6cbe85913a2ff1287c8282b25ec812e9220227ea-15-07-2022.png

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Message 5 of 10

Re: FTTP Line Monitor tools

Absolutely nothing wrong there.

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Message 6 of 10

Re: FTTP Line Monitor tools

There's an explanation of any issues with the graph here. The only slight concern is the activity is constant, including through the night. If that actually fits in with the usage then no issue. But if the connection is essentially unused at night it would warrant some investigation.

 


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Message 7 of 10

Re: FTTP Line Monitor tools

The line randomly cuts out for a few seconds, I really want to move to maybe Community Fibre. Any idea how to cancel within contract because of this? Is Community Fire any different to OpenReach's network?

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Message 8 of 10

Re: FTTP Line Monitor tools

You will not be able to cancel your contract without penalty if its more than 14 days from its activation date unless there is a fault that BT can not resolve and they have agreed that they can not resolve it and are prepared to release you from the contract.

You must give BT the opportunity to diagnose and fix any problems with your connection. You will need to use the BT Smarthub during that process so that it is clear that the fault is not as a result of you using your own equipment.

If you feel you are getting nowhere as regards getting the fault resolved you should then go down the complaints procedure. If this does not resolve the problem you can then ask for a deadlock letter and if need be take the issue to the Ombudsman who can make a ruling but not necessarily will that you can leave your contract without penalty.

Complaints | BT Help

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Message 9 of 10

Re: FTTP Line Monitor tools

As I said in the first reply, you need to put the BT Hub back online so that they can see the logs & therefore the drops. The chances of leaving your contract penalty free are pretty much zero until BT/Openreach admit they can't fix the line.

If you have questions for Community Fibre you'd be better off asking them.


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Message 10 of 10

Re: FTTP Line Monitor tools

How are you determining 'the line cuts out randomly'

Do the lights on the ONT change?

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