FTTP - Overhead Cable Clamp Broken At Property (2nd Time) Cable Sagging A Lot - Needs OR Fibre T

[blue166]

The engineers said its a flat cable with fibre and copper in it. They said that's what the contractors use and that's correct as far as I am aware.

The clamp as I described was installed by contractors and repaired once by Openreach and was OR engineers that told me all this.

Either way it's failed again so I guess the clamp could do with replacing.

[36ULW]

If the Clamp looks like this one then it’s ROC Fibre, which is Fibre Cable only. Not a Fibre/Copper Hybrid. 

If two Openreach Engineers are saying it is Hybrid then they’re either wrong or they have somehow managed to get a Hybrid Cable into that Clamp, which would amaze me as Hybrid Cable is a lot bigger/thicker then ROC Cable.

Regardless if it is ROC and you have one of the Clamps pictured below then it’s possible they’ve put the Cheese Grater (as we called it) the wrong way round, hence why the drop has slipped.

 

[blue166]

Morning, I would say it looks very much the same as that one. I don't know if there are any close variants. But that is along the right lines and the cable is flat.

[36ULW]

they’d be better off swapping the ROC out for RFOD. Better Cable and Clamps are more secure.

That ROC always was awful, I avoided using it like the plague.

[blue166]

The issue I have is trying to get this across to BT for them to get the correct team out who will actually climb a ladder and rectify the issues 🤔 

[licquorice]

Regardless of what Openreach have said, it is them that you need to report the problem to, not BT. Report it as a health and safety issue.

https://www.openreach.com/help-and-support/damage-health-and-safety

[blue166]

Okie dokie, I am in the process of trying to put it through Openreach. Just these companies play you off each other. You contact them. No you contact them.

It's hard work.

[blue166]

Out of curiosity, do you know what clamps OR use now with the flat cable fibre?

[36ULW]

Problem with reporting it as a DRO is Openreach will just send the first person available to make it safe.

This Engineer won’t necessarily be an FTTP Trained Engineer and may just cut it down to make it safe and ultimately leave it up to the EU to report it again to the CP to raise it as an FTTP Fault in order to get a Fibre Trained Engineer out to replace it.

[blue166]

Agreed and I am desperately trying to avoid that scenario and trying to get the right team out first time to hopefully fix the current set up.

Why must it be this tricky?