FTTP install - blocked ug duct

[devondisk0]

So Quinns engineer arrived this morning to complete my installation, knocked on my door 10 minutes later to announce the fibre duct was blocked near the underground node.  A little odd as I live in a terraced house and both properties on either side have FTTP.

Called Customer service and all I have been told is to call back on Monday as they cannot get hold of Quinns.....

[pippincp]

Even if CS could get hold of Quinns it wouldn't make any difference. Quinns will inform Openreach of a failed install due to blocked duct. Openreach will take it from there. Normally sorted pretty quick if no road works involved.

[Les-Gibson]

Openreach had exactly the same problem when installing the fibre to my neighbours house, this was the first stage of their solution.

[devondisk0]

So Openreach civils arrived later the same day, unblocked the UG duct, and pulled the fibre through.

The Quinns engineer returned shortly after and completed the installation, so I have FTTP now but also my wall is missing a large amount of render on the outside of my property as the Quinns chap decided to drill from the inside out, he filled the hole with a load of sealant outside but it looks like a **bleep** job.

Very happy with the FTTP speeds but a bit miffed about the hole in the render.