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Message 11 of 33

Re: FTTP installed but ONT PON still flashing... HELP!

I know. I am not sure what to make now of what they have told me. Clearly something else at fault here...

But what?
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555 Views
Message 12 of 33

Re: FTTP installed but ONT PON still flashing... HELP!

Without a crystal ball, it is impossible to tell

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Message 13 of 33

Re: FTTP installed but ONT PON still flashing... HELP!

What can I do though??
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Message 14 of 33

Re: FTTP installed but ONT PON still flashing... HELP!

Nothing except speak to the FTTP team.

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535 Views
Message 15 of 33

Re: FTTP installed but ONT PON still flashing... HELP!

Yeah, guess it's out of my control and I will just hope the OR team can resolve it.
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532 Views
Message 16 of 33

Re: FTTP installed but ONT PON still flashing... HELP!

Exactly

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Message 17 of 33

Re: FTTP installed but ONT PON still flashing... HELP!

I had same problem several weeks ago! Even BT know that usually failure to activate a line is usually the call centre having the incorrect ONT serial number. The unique number is on the front of the ONT. BT should be able the confirm the number the installer was trying to activate. Make a note of this and call BT.
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464 Views
Message 18 of 33

Re: FTTP installed but ONT PON still flashing... HELP!

I am being told probable routing issue...

I dunno... 😕

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Message 19 of 33

Re: FTTP installed but ONT PON still flashing... HELP!

I seriously doubt it’s an ONT Serial Number Mismatch.

You live on a Brownfield Site so the Engineer would’ve had to physically bring the ONT and Scan it there and then on site.

I bet it’s routed to the Wrong SASA, which would mean it’s on the wrong Head End Port.

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Message 20 of 33

Re: FTTP installed but ONT PON still flashing... HELP!

Would that be a big job for Openreach?

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