FTTP upload stuck at 20mb

[aclough41]

Hi,

I recently upgraded to full fibre and while I am receiving my download of ~900mb my upload is stuck at 20mb, As per other forum posts I have waited 3 days since upgrade with no change. I also factory reset my smart hub which temporarily set my upload to 50mb however it has since reverted to ~20mb. Is it possible to get assistance with this?

Thanks in advance,

[NeilO]

Hi @aclough41, Thanks for posting and welcome to the community, I'm sorry to see you're experiencing problems with the upload speed after upgrading to full fibre. An automatic update should have happened shortly after the order completed to adjust the upload profile on your hub. I'll be happy to help and will send you a private message so you can get in touch with your details.

Thanks

Neil

[JohnC2 · Accepted solution]

Hi @aclough41, thanks for your PM earlier to confirm that the upload is now at 110Mb. 

Cheers

John

[pippincp]

Your factory reset is why it happened. It will happen every time you perfom one.