Connection dropping

[Fandango]

Having the exact same issue 

turned off 

rest

factory reset

only seems to have happend since a software update 

[Keith_Beddoe]

@Fandango 

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

[NeilO]

@Fandango welcome to the community, I'm sorry to see you're experiencing problems with your connection. Is it WiFi drops you are experiencing or do the lights on your Hub change colour when you lose connection?

Thanks

Neil

[Fandango]

Thank you

[pippincp]

If you wish help could you answer the question asked?

[Fandango]

I have answered this but it got deleted 

I find your message rather passive aggressive 

[Fandango]

Looks like my previous answer was deleted for some reason

hub is fine and fttp is fine on wired connections 

Wi-Fi drops out and hun stays blue 

I have tested line and it’s all good

this literally is the bt hub giving issues with smart scan!

I have now invested in a mesh system for a more reliable Wi-Fi solution as the bt hub is just terrible 

[Fandango]

Update 

mesh network now set up 

no issues with dropping Wi-Fi  which evidences that the bt router is faulty 

tried to contact Bt however after 3 hours of waiting twice I gave up 😞 

speeds increased also around house with mesh 

shocking bt hub problems that I can never talk to anyone to sort out 

[StuartH]

Hi @Fandango 

Thanks for posting sorry you've had issues getting to speak to someone about the issues you've experienced with your hub.

I've sent you a private message asking for some more details so we can take a look at this for you.

Cheers

Stuart