I reported the fault of my broadband (no internet) on 6 am July 20. It was estimated to be fixed by 25th July. But it was not fixed by the end of 25th, so I used the CONTACT BT to chat with the technician. They said they will arrange an engineer visit to check it on 27th. I waited for all day but no one come, so I contacted they again. They said there was a engineer came and clear an issue outside, and asked me to reset the hub. I reset but still no internet, and they said they will arrange another visit on 28th. Again, no one came and I wasted my time at home. I contacted them again they said they will re-arrange on 31th. I was very unhappy with this and contact another team to leave the BT (and the service will be ended by 25th August). Again, no one came to check the issue 31th.
I still do not have my internet till now, and there is no action on fault track system. Yesterday, I got a message from BT_SMS said that if I am still experiencing issues, please reply HELP. If not they will close my complaint. I did replying HELP but I do not know they my reply is not delivered. I just wonder will BT not continue to fix my issue because my contract will be ended soon?
