I live on a new development (4yrs old). All of my neighbours on my street have got Full Fibre Broadband. But my property only have Copper Broadband. I checked with my ISP and they said all the fibre connection in the cabinet have already been taken by neighbours. Therefore no free connection left for my property to be connected. Is this actually true?? Any other way to get around this issue. Iam really struggling with WFH. Thank you in advance.
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This is a BT customer to customer forum.
It is possible that the cabinet that serves your property is full and that there is a "waiting list" for the next available connection.
You should pursue the matter with your present ISP as there is nothing anybody on this forum will be able to do to help you.