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brummygit
Aspiring Expert
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Message 1 of 13

Fibre 2 activated today but capped at Fibre 1 speed

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I've moved back to BT broadband today after a period with Sky. The service has activated but it looks like we are capped at Fibre 1 speeds even though I ordered Fibre 2. The difference will be marginal on our line but I want the extra where possible (especially the upload speed as we use all the bandwidth we can get).

We were previously on a 76Mbps connection but banded with Sky after some line/equipment issues that their support teams never resolved even after Openreach resolved the copper issues (hence me leaving). Before that I was getting better speeds. How can I get my service configuration checked as I am concerned that I remain banded unnecessarily as a legacy from my Sky service?

brummygit_0-1623849654542.png

brummygit_1-1623849898907.png

EDIT:

I would add that before getting banded with Sky, my line will (and always did with BT) go faster - this is my neighbour's connection who shares the same copper delivery until they split on the shared front wall of our houses for the last 5 metre drop.

brummygit_0-1623850947493.png

 

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imjolly
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Message 2 of 13

Re: Fibre 2 activated today but capped at Fibre 1 speed

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Certainly looks like your are on fibre 1 but from stats increase to fibre 2 would not be noticed in practice

Enter phone number and post results. Delete number but leave cab and exchange

https://www.broadbandchecker.btwholesale.com/#/ADSl

Stats don't look banded just fibre 1max

 



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brummygit
Aspiring Expert
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Message 3 of 13

Re: Fibre 2 activated today but capped at Fibre 1 speed

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Stats as requested. There is minimal difference but we should get between 11Mbps and 12Mbps which makes quite a difference as our line is constrained by upload bandwidth, plus download usually ends up syncing around 60Mbps at 3db noise margin. The whole Sky experience was a nightmare start to finish compared to BT when I left in December 2019.
brummygit_0-1623859176437.png

Actually you can see that my fastest stored speed was days before I left BT to Sky on 24th December 2019.

brummygit_0-1623860565708.png

 

 

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brummygit
Aspiring Expert
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Message 4 of 13

Re: Fibre 2 activated today but capped at Fibre 1 speed

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Sadly this was my day 1 on FTTC back in 2015 - not exactly progress

Infinity Day 1 copy.jpg

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brummygit
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Message 5 of 13

Re: Fibre 2 activated today but capped at Fibre 1 speed

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Apologies for chasing, however as I'm now in my new customer cooling off period I want to make sure I get sorted before it expires. Is it possible to get the mods to take a look at this for me or am I better off calling in to the normal support service?

I am concerned as when I was with Sky and had lots of copper issues which prompted an Openreach engineer to change a number of settings on my service before an overhead copper run was replaced. After the copper issues were resolved Sky never managed to get the Openreach engineer changes undone - I never subsequently sync'ed below6db, and ended up banded even though a number of DLM resets were requested.

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imjolly
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Message 6 of 13

Re: Fibre 2 activated today but capped at Fibre 1 speed

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from the information posted you look like you have been provisioned on Fibre 1 and not 2 although based on the max attainable you will not get much faster.  however  you are on Huawei cab so if on fibre 2 you would benefit from DLM activating G.INP with bit faster speed and drop in noise margin to about 3db

I have asked mods to see if the can get you correctly set on Fibre 2 and not 1



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licquorice
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Message 7 of 13

Re: Fibre 2 activated today but capped at Fibre 1 speed

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You need to speak to customer services, the mods are only a very small team and only get involved when normal channels have failed.

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brummygit
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Message 8 of 13

Re: Fibre 2 activated today but capped at Fibre 1 speed

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Thank you @imjolly 

I agree that I would get minimum increase, but the increased of 10-20% in upload is significant for my service, and as you say once G.INP kicks in I get a slight improvement in download too. I specifically called in and ordered Fibre 2 in the full knowledge that I was paying the extra for only marginal benefit. 

The previous Openreach engineer hard coded something from a laptop while sitting in his van (with me standing next to him) which locked me on 6db and subsequently G.INP never kicked in again despite Sky requesting DLM resets. I sincerely hope that whatever he did can't hangover to my BT service.

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JohnC2
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Message 9 of 13

Re: Fibre 2 activated today but capped at Fibre 1 speed

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Hi @brummygit  sorry that you are not getting the F2 speeds for your package. I've sent you a Private Message so you can get in touch with the team and we'll be happy to get the profile corrected.

cheers

John

brummygit
Aspiring Expert
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Message 10 of 13

Re: Fibre 2 activated today but capped at Fibre 1 speed

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Thanks @licquorice however I'm confused now - I don't know whether to wait and see if @imjolly gets any joy or call support. I don't want to start 2 parallel activities running which is probably the worst thing I can do.

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