Fibre 2 and stuck on 55/10 line , losing the will to live!

[DavidM · Accepted solution]

Thanks for taking my call today @RodGrover .

I'm glad I was able to sort this for you. Let me know if you have any other problems.

Cheers

David

[RodGrover]

Thank you for sorting so quickly @DavidM 

[RodGrover]

Hi @DavidM 

So  profile changed and i am now getting 18/19 mb upload but the download and synch speed havent changed?

Could you check this is correct please?

Thanks

Rod

[DavidM]

Hi @RodGrover ,

Thanks for posting. can you post your hub stats please?

Cheers

David

[RodGrover]

Hi, thanks for the quick response:

Connection status	Connected
Connection type	Fibre Broadband (VDSL)
Firmware version	v0.33.00.12274-BT (Mon Dec 27 16:35:30 2021)
Serial number	2.2E+09
Downstream sync speed	49.4 Mbps
Upstream sync speed	20.0 Mbps
Network uptime	2 days 3 Hours 18 Mins 4 Secs
System uptime	2 days 3 Hours 19 Mins 48 Secs
Public Wi-fi status	Active
				Connection status	Connected
				Connection type	Fibre Broadband (VDSL)
				Firmware version	v0.33.00.12274-BT (Mon Dec 27 16:35:30 2021)
				Serial number	2.2E+09
				Downstream sync speed	49.4 Mbps
				Upstream sync speed	20.0 Mbps
				Network uptime	2 days 3 Hours 18 Mins 4 Secs
				System uptime	2 days 3 Hours 19 Mins 48 Secs
				Public Wi-fi status	Active

[imjolly]

@RodGrover 

looking back at your hub stats it does not show you can get any faster down speed yet dslchecker days you can get faster.  can you post stats from hub advanced settings.technical log/information and lets see what hub says is attainable speed

[RodGrover]

Product name BT Smart Hub 2
Serial number 2202114211
Fireware version v0.33.00.12274-BT (Mon Dec 27 16:35:30 2021)
Board version R01
GUI version 1.74 12_11_2020
DSL uptime 2 days 3 Hours 34 Mins 18 Secs
Data rate 20.0 Mbps / 49.4 Mbps
Maximum Data rate 21.2 Mbps / 49.5 Mbps
Noise margin 6.3/6.1
Line attenuation 4.9/15.3
Signal attenuation 4.8/17.7
VLAN id 101
Upstream error control Off
Downstream error control Off
Data sent / received 2.1 GB Uploaded / 2.1 GB Downloaded
Broadband username bthomehub@btbroadband.com
Public Wi-Fi Active
2.4 GHz wireless network name Rods
2.4 GHz wireless channel Smart (Channel11)
5 GHz wireless network name Rods
5 GHz wireless channel Smart (Channel36)
Wireless Security WPA2 (Recommanded)
Wireless mode Mode 1
Firewall On
MAC address C4:E5:32:E9:11:34
Software variant -
Boot loader 0.1.7-BT (Thu Nov 30 09:45:22 2017)

[imjolly]

@RodGrover 

with you up speed on 20mb you are certainly on Fibre 2 but your attainable speed is only 49mb as is your actual speed.  the attainable speed is just as it says and is not restricted by package - the attainable speed will be the same whether on fibre1 or 2.

hopefully mods will find cause of the low attainable speed and therefore actual speed

[RodGrover]

@DavidM 

please see stats as requested

thanks 

[DavidM]

I'm just leaving the office here @RodGrover . I'll get to this tomorrow afternoon.

Cheers

David