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TimCurtis
Guru

on ‎22-06-2022 18h24

1,579 Views
Message 11 of 20

Re: Fibre 2 minimum speed

@kwaker5 

You really need to post the connection stats from your SmartHub as that might give us an indication as to what is going on.

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licquorice
Distinguished Sage
Distinguished Sage

on ‎22-06-2022 18h30

1,573 Views
Message 12 of 20

Re: Fibre 2 minimum speed

@kwaker5  it doesn't work like that. You get the maximum speed your line is capable of up to any artificial cap. As your speed is below the fibre1 cap, your speed won't change whatever package you are on.

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kwaker5
Contributor

on ‎22-06-2022 18h39

1,566 Views
Message 13 of 20

Re: Fibre 2 minimum speed

@TimCurtis 

OK, is this any help?  I am not that tech savvy!Screenshot 2022-06-22 183803.jpgScreenshot 2022-06-22 183905.jpg

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licquorice
Distinguished Sage
Distinguished Sage

on ‎22-06-2022 18h49

1,555 Views
Message 14 of 20

Re: Fibre 2 minimum speed

You've missed off the important information from the top of the hub information page. Could you post that please.

You are never going to get fibre2 speeds.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎22-06-2022 19h21

1,545 Views
Message 15 of 20

Re: Fibre 2 minimum speed

From dslchecker results your expected speed range is 34/22 mb so anywhere inbetween. As I posted already you cannot get fibre 1 max speed of 55mb so no point wasting money on fibre 2



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kwaker5
Contributor

on ‎22-06-2022 19h30

1,541 Views
Message 16 of 20

Re: Fibre 2 minimum speed

Sorry @licquorice didn't realise it had scrolledScreenshot 2022-06-22 193000.jpg

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-Richie-
Guru

on ‎22-06-2022 19h33

1,535 Views
Message 17 of 20

Re: Fibre 2 minimum speed

@kwaker5if you do downgrade from Fibre 2 to Fibre 1, be mindful you get extra Netprotect licenses and extra cloud storage, they'd be reduced with the downgrade.
If you don't use the free antivirus software on more than 2 devices or have 200GB or less in the BT cloud, then you won't notice the reduction

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kwaker5
Contributor

on ‎22-06-2022 19h34

1,533 Views
Message 18 of 20

Re: Fibre 2 minimum speed

Nice of BT to sell me a product they can't deliver and not think to suggest Fibre 1 instead!  I think we had an upgrade a few years ago when a new box was installed about half a mile away, which did improve things but clearly it's not enough any more.  Not to mention we now have teenagers milking the hub...

Thank you all for your contributions, much appreciated

 

 

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licquorice
Distinguished Sage
Distinguished Sage

on ‎22-06-2022 19h38

1,529 Views
Message 19 of 20

Re: Fibre 2 minimum speed

From your stats, you are getting the absolute maximum your line will support as evidenced by the noise margin figure of 3.1dB. It is also at the top end of the checker predicted speeds.

Unfortunately, you are a victim of distance from the cabinet.

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pippincp
Distinguished Sage

on ‎24-06-2022 10h34

1,464 Views
Message 20 of 20

Re: Fibre 2 minimum speed

You would  have been advised of you predicted speed before install and had the opportunity to change. Many users accept lower download if the possible upload is higher on fibre2 and/or the added cloud strorage etc.

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