Fibre 2 speed 45mb ??

[gscholefield]

Hi,

I joined BT Fibre 10 years ago and would reliably exceed 70mb with Infinity 2, now 10 years on I am receiving 45mb with Fibre 2 and a guarantee stay fast of 41mb.

I have spoken to customer service who told me 40-45mb is only available from my exchange with a guarantee stay fast of 37mb.

So my questions are;

Why have my speeds dropped so much since Infinity 2 ?

And have I been "miss-sold" Fibre 2 if speeds for Fibre 1 are only available from my exchange ?

[licquorice]

It's nothing to do with speeds that are available (from the cabinet, not exchange by the way) it is either due to a fault on your line or more likely, the effect of crosstalk as more customers have connected to the cabinet.

[imjolly]

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

[gscholefield]

Thank you for your reply,

BT have checked my line and reported no faults, What is "crosstalk"

[licquorice]

Crosstalk is the detrimental effect one signal has on another signal within adjacent pairs of a cable. Google it for a technical description.

If you post the information requested by @@imjolly , we can possibly help further 

[gscholefield]

Hi,

I have accessed my technical log, what information do you need ?

On the BT Broadband checker link my Telephone number does not work (don't know why) how do I find Access line ID or UPRN

[licquorice]

Please post a screenshot of the 'Information' screen.

Try using the address option in the checker.

[gscholefield]

[gscholefield]

Address option has worked 

[gscholefield]