Fibre Profile - Upload speed not changed

[LEWIS4596]

Hi

Recently upgraded from Fibre 1 to Fibre 2 as it was only £1 so I could get the higher upload speed, but it hasn't changed and sits at the Fibre 1 cap.

Any mods available to check my line profile?

Router stats below:

[imjolly]

Have you checked that the upgrade has been processed by going to MYBT and check package shows fibre 2

After check post back

[LEWIS4596]

 

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Thanks for the quick reply.

I ordered the upgrade on the 29th and it is now showing on my account as Fibre 2.

[imjolly]

I have Asked a mod to see if they can help you.  They will post here

[RobbieMac]

Hi @LEWIS4596

Welcome to the community and thank you for your post!

I am sorry that you're not seeing a change in your upload speed after upgrading to Fibre 2.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[JohnC2 · Accepted solution]

Hi @LEWIS4596, the order to fix your profile has now completed.

Please would you check and see if you are receiving the increased upload and let us know?

Cheers

John

[LEWIS4596]

Hi John,

Thanks for the update, it reset this morning and has now gone up to 16.

Hopefully the download speed will now increase up to 61.

Cheers for getting it sorted.

[JohnC2]

Hi @LEWIS4596, thanks for checking that and posting back. Great that the upload has improved to 16 🙂 and I'll go ahead and close the case I had on your account now.

Cheers

John