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Message 1 of 11

Fibre availability in N4 2SU

Openreach say fibre is available in North London N4 2SU but BT does not seem to be aware or it!  Can barely get 9 Mb/s down and only get less than 1 Mb/s up on  ADSL. What is the current situation for this postcode please? Struggled to communicate with Openreach on their website (didn't find an option to ask this question).

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Message 2 of 11

Re: Fibre availability in N4 2SU

Had Openreach full fibre only become available recently? 

Here's the Openreach form for fibre availability questions: https://www.openreach.com/forms/fibre-broadband-availability---customer-form

The BT Wholesale Checker shows only ADSL broadband being available and looks like an exchange only line 

 

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Message 3 of 11

Re: Fibre availability in N4 2SU

Thank you for the quick reply. I have filled in the Openreach customer form and await their response.

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Message 4 of 11

Re: Fibre availability in N4 2SU

Have used the form and Openreach confirm fibre can be ordered for N4 2SU. How do I convince BT it is available?

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Message 5 of 11

Re: Fibre availability in N4 2SU

can you enter your address not post code and post results  if BT customer and don't have digital voice then use phone number

this will show what is available  https://www.broadbandchecker.btwholesale.com/#/ADSL



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Message 6 of 11

Re: Fibre availability in N4 2SU

After entering the subscribers phone number in “https://www.broadbandchecker.btwholesale.com/#/ADSL/telephoneHome” 

it reports that Canonbury TE is not in the priority program for FTTP so cannot understand why Openreach are saying it is available.

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Message 7 of 11

Re: Fibre availability in N4 2SU

There are similat posts where openreach have told customers that FTTP is available but it was available in the area just not at some customers address. Until you see FTTP available in the dslchecker you will not be able to place order - unless you have neighbours who have FTTP using openreach connection

It would have helped if you had posted dslchecker results including notes



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Message 8 of 11

Re: Fibre availability in N4 2SU

Results:

 

Broadband Availability Checker

Telephone Number ************ on Exchange CANONBURY
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date Left in JumperWBC ADSL 2+&WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate
Up to 7 -- 5 to 11 Available --
         
Up to 7 Up to 1 5 to 11 Available --
Up to 5 -- 4 to 7.5 Available --
2 -- -- Available --
2 -- -- Available --
SOADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) WBC SOADSL Availability Date Left in JumperWBC SOADSL 2+SOADSL MaxSOADSL Fixed Rate
Up to 7.0 -- 5.0 to 11.0 Available --
Up to 5.0 -- 4.0 to 7.5 Available --
Up to 2 -- -- Available --
Observed Speeds ADSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date
14.47
0.89
2023-11-18
Other Offerings Availability DateVDSL MulticastADSL Multicast
Available
Available
Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date
U
N
N
20-07-2021
Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction
N
Y
N

 

 

The exchange is not in a current fibre priority programme

As a WLR withdrawal exchange, product restrictions apply

SOADSL is not restricted at the exchange

 

 

 

 

For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.

 

 

 

 

Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

 

 

 

 

 

 

 

 

 

 

In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.

 

 

 

 

 

 

 

ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.
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Message 9 of 11

Re: Fibre availability in N4 2SU

Thanks for dslchecker results and as you said there is no FTTP available to you currently. Just need to keep checking until you see FTTP available then place order

Have you check with any neighbours to see if they have managed to get FTTP and problem may be an error in openreach database



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Message 10 of 11

Re: Fibre availability in N4 2SU

Although curiosity killed the cat , I was a little nosy and had a look on ‘street view’  at the postcode , obviously this only allows a  general view of the area and not the OP address specifically,  but sufficient to gauge how the existing copper service is delivered , and that appears to be by ‘E’ type copper DP’s ( External wall blocks ) , the usual FTTP upgrade would be to site a fibre CBT next to the copper DP on the building wall , this would normally require permission of the building owner as the wayleave for the copper DP doesn’t automatically cover a new attachment.

With that in mind,  the OP could do their own ‘survey’ , if there  has been a CBT sited on the wall in the vicinity of the copper DP on their building , then the Openreach availability check is probably correct , and  other availability checkers are not yet updated , however if there is no evidence of newly installed CBT’s then its likely the OR checker is simply wrong and there is no FTTP available.

 

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