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Message 11 of 15

Re: Fibre not available despite ofcom checker saying it is

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Display the results here, edit out the address details before posting, but make sure you show the exchange name and cabinet number.

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Message 12 of 15

Re: Fibre not available despite ofcom checker saying it is

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I'm happy to DM the address and landline number I was given if anybody thinks they can help with it.

 

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Message 13 of 15

Re: Fibre not available despite ofcom checker saying it is

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I'm getting a message saying no data available in red type, I have no info to share from it.

Will I need to purchase a copper ADSL package and then try to upgrade? 

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Message 14 of 15

Re: Fibre not available despite ofcom checker saying it is

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Then there is no routing built on the Openreach database.

If you want a connection , then....

You would need to follow the process for ordering a new phone line first. Once that has been provided, then the Openreach database will be updated.

Place an order for a line only using this link - https://www.bt.com/landline/deals

If the address doesn't appear properly when you enter the postcode, there is a section underneath where you can manually enter the address.  This will raise the order with the address showing as bronze and it will prompt Openreach to carry out a survey to confirm the routing.   

Once the service is active, you should then be able to see what broadband options are available, by using the phone number.

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Message 15 of 15

Re: Fibre not available despite ofcom checker saying it is

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Thank you very much, that gives me somewhere to take this at least. Much appreciated.

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