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Charlotte4
Beginner
346 Views
Message 1 of 11

Fibre

Hello

How do I request fibre in my area? I’ve recently moved only down the road and I have no fibre. My internet is absolutely shocking! I’m meant to have 12mbps and it barely reaches 2! I really need to request fibre but unsure on how. Any help would be great 😀

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10 REPLIES 10
licquorice
Distinguished Sage
Distinguished Sage
340 Views
Message 2 of 11

Re: Fibre

If fibre isn't available to you, you can't just request it.

If you enter your phone number into the checker https://www.broadbandchecker.btwholesale.com/#/ADSL and post a screenshot, we can see what is available to you. Remember to edit out your phone number from the screenshot before posting.

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Charlotte4
Beginner
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Message 3 of 11

Re: Fibre

635B9284-D10E-4073-A5A0-CDA01FC45A16.jpeg

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Charlotte4
Beginner
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Message 4 of 11

Re: Fibre

Thanks, I have sent a screenshot 

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licquorice
Distinguished Sage
Distinguished Sage
296 Views
Message 5 of 11

Re: Fibre

Unfortunately fibre isn't available to you. You have missed some information from the top of the screen, what was the exchange?

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gg30340
Distinguished Sage
Distinguished Sage
283 Views
Message 6 of 11

Re: Fibre

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Charlotte4
Beginner
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Message 7 of 11

Re: Fibre

759C610E-603D-441B-960C-8F68463F518F.jpeg

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licquorice
Distinguished Sage
Distinguished Sage
271 Views
Message 8 of 11

Re: Fibre

You still haven't said which exchange it is. It will say Exchange X Cabinet 20 at the to

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Charlotte4
Beginner
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Message 9 of 11

Re: Fibre

Exchange BUDE is served by Cabinet 20

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licquorice
Distinguished Sage
Distinguished Sage
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Message 10 of 11

Re: Fibre

Unfortunately, Bude Cabinet 20 is not fibre enabled.

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