Second Line / Dedicated Connection not possible due to full fibre already being present

[k1llah3rtz]

Hi Folks,

Apologies for potentially posting an asked/answered question however, I'm being told by BT and Zen that due to our property already having full fibre installed, it is not possible to have a second connection installed, not even a second fibre connection.... apparently the Openreach policy/installation method changed about 18 months ago and now restrict SDU installs to a single connection....

Is this correct?  Am I asking for the wrong thing?

Our property is supplied FTTP via an OH connection and has a copper line that is in the process of being re-activated << if that actually happens.

The reason why we need the second fibre connection is so that my partners company can provide her with a dedicated broadband connection which they'll pay for and then have a seperate one for all the usual non-work traffic.

TIA

[gg30340]

You should be able to get a "second line" to your property even if it is a FTTP house.

The second connection would need to be a business connection if it is going to be used/paid for by your wife's employer.

See link

 Broadband for Working from Home | Second Phone Line | BT

Call the BT Fibre Team on 0800 587 4787 and they should be able to answer your questions.

[licquorice]

There is absolutely no technical reason why 2 discrete services can't be supplied via one fibre to a multi port ONT or 2 individual fibres to 2 individual ONTs.

I have no idea what Openreeach's policy is though.

[iniltous]

When it comes to FTTP,  Openreach dimension the area on the basis of  1 physical fibre connection per dwelling , if OR allowed the ordering of an extra physical connection  for a second service , potentially this would be  at the expense of a neighbour being unable to order a first connection, that’s why you don’t get a second live fibre into the property.

If a second service is needed a multi port ONT can be ordered  (working on the existing single fibre ) this requires the second ISP to know how to order it from OR , the second connection is provided on port 2 of the ONT , ( obviously the installation of the second connection could need  a single port ONT swapping out for a multi port one, if the existing installation only has a single port ONT) , the existing service remains on port 1.

[k1llah3rtz]

Thanks for all the replies so far - would be great to see from an OR Engineer if there are any on here….

But in summary, I don’t need a second fibre line, it’s an second service on the internet existing infrastructure with a multi-port ONT.  does this need a CSP to be present?

Thanks,

A

[licquorice]

The CSP will be present for the first line, it is merely a point to connect internal fibre to external fibre, it has no other function and has no bearing on the matter.

[iniltous]

There will already be a CSP for the existing service if you have FTTP ,  it’s simply a point where the external grade optical cable is spliced to the internal optical cable , usually a grey plastic box on an external wall , the later ones even have ‘CSP’ embossed on the cover 

At the moment , the ONT will have an Ethernet cable to ( either directly or indirectly ) the WAN port of the existing router , a second service would have a second Ethernet cable from port 2 of the multi port ONT to the WAN port of the router for the second service …even if the second provider is the same as the first , you would still have 2 routers.

[k1llah3rtz]

Hi All,

I discussed with Zen yesterday who have apparently no process for ordering a new ONT with Openreach, or rather Openreach don't have a process.... and without a new ONT, I cannot place an order for activation of the spare port on my service.

Interestingly, I found the CSP in my loft space and the ONT is on the floor below, which is annoying as ideally i'd want it on the groud floor.

As we've just moved into the property, i'm getting one connection up and running and see what the engineer has to say when he visits.

Thanks again the replies so far 🙂

[iniltous]

It was ( but I don’t know if it’s still is ) the case that when checking an address with existing FTTP ( on this checker ) 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressFeatureProduct

it said a single port ONT exists , a multi port ONT may be ordered, looking at an address I know has FTTP on a single port ONT , the message now  is ,

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG Feed with no anticipated issues.

ONT exists with active service. No spare ports are available. Network is at capacity so a new ONT cannot be ordered

Perhaps policy has changed and now , once a single service service is provided, that’s it as far as OR are concerned and any additional service would need to be either a leased line or provided by an alternative network provider.

If your personal broadband already  existed, and your employer wanted to provide a separate connection , presumably unless they paid for a leased line they wouldn’t be able to , and for the employee to work from home they would accept that  you would have to use your own  residential service ( that’s what the vast majority of WFH employees do anyway ) the work traffic kept separate by the equipment/software provided by the employer.

[k1llah3rtz]

Hi,

So I now see "ONT exists with active service. No spare ports are available. A new ONT may be ordered."  

Now the question is, how can I order a new ONT...

Thanks