Help us improve our process for when you experience home Wi-Fi issuesx
We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I've recently joined BT and I'm already thinking in going back to Virgin Media. I decided to switch as I was paying for 50Mbps Virgin Media package and only getting 25Mbps so I saw the Full Fibre 100Mbps package and I thought .... "That sounds great perfect!".
Unfortunately, after just a couple of days my BT Internet is slower than Virgin as I'm getting 22Mbps. Also the connection sometimes drops. I've tried setup my BT account to do the speed test with their app but I don't have my account number so I can't register I have asked for it but it'll take 5 days. Now I wish I stayed with Virgin Media.
Is there a way to get my account number faster rather than waiting for snail mail?