Full Fibre 500 Router

[dbr]

Hi,

I'm due to have Full Fibre 500 installed in a few weeks and I was wondering whether anyone could confirm which router they will provide?

I have heard it is a Smart Hub 2.  If so, it seems a strange thing to send me one as I am already on GFast and already have one of these routers!!

Could be an upgraded revision I suppose...

[Les-Gibson]

They may not send you one at all if you already have the SH2, check your order summary

[dbr]

Order summary says Equipment Waiting to dispatch so looks like they're sending something.

Seems a little strange though.

[yorkspark]

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@dbrwrote:

Order summary says Equipment Waiting to dispatch so looks like they're sending something.

Seems a little strange though

Does your existing SH2 have the green phone port on the back, as will be needed for digital voice to work?

[Les-Gibson]

Your order summary should tell you what equipment they are sending

[imjolly]

If it was like mine as I already had a SH2 the 'equipment 'that I received was a red ethernet cable to connect hub to ONT

[JonMace]

All I got was a red sticker and a paper clip LOL

[dbr]

@Les-Gibson All the order says with regard to the equipment is "C to P Welcome Package" and "Alexa Advanced Home Phone". 

@yorkspark I do have a port on the rear of the phone but there is a sticker over it so I cannot see what colour it is.  It is labelled for phone use though.

[licquorice]

All SH2s have a green phone port, covered by sticker until required. The "Alexa Advanced Home Phone" is for Digital Voice, the SH2 is a DECT base station, the green socket is just if you wish to use an old analogue phone.

[dbr]

Interesting... I was told the old phones would not work so they gave me an option of sending one advanced phone or two less advanced phones.

They were 'free' and I don't use the phones a great deal so wasn't too worried. 

I was told that I'd have to send the old router back but that was why I got thinking about why on earth send me another of the same router!!

I've also tried to find out about the "C to P Welcome Package" but without any luck...