Full Fibre Cables are up. When can I expect to CONNECT?

[DonnyGee]

Openreach have been working around our village and were hung past my house last week. 

When and who should I contact regarding getting it into my house and connected. I ask because I do not have a clue.
I spoke to My BT customer service and they couldn't say and were no help at all!

Could anyone give me a clue as to who is best to contact...and possibly a rough idea of how long after the wires/cables are in the street before maybe it could be possible to get myself connected?

Thank you in advance for anything I can learn from you.

[NigelB72]

It could be weeks of months because the actual fibre cabling is only part of the work that needs completing the upgrade. You'll be notified by BT and Openreach when it's ready.

[WSH]

As has already been said, the cables are only one small part of a much bigger project so it could be many months before it is RFS, (Ready for Service).  You could try looking at the following:

https://www.openreach.com/

[DonnyGee]

Thanks for response.
Yes I already did that and it tells me Between now and 2026.

[DonnyGee]

Thanks for responding.
I tend to agree. I did ask the Openreach lads doing the wires/cable on the day and they said possibly within a month, but after me asking BT and getting no positivity. I just thaught I'd ask the community.
I guess patience is a virtue!

[imjolly · Accepted solution]

Just keep checking here until you see FTTP available then place your order. I would add I was able to order in about 2 weeks after the cables were added to the poles

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[Toneloc0_0]

Hi Donny,

Have you got full fibre yet?

Cheers

[Burnedrope]

I got an email today from openreach saying:

Congratulations, you can now get Full Fibre on the Openreach network at [my street address].

I've checked the btwholesale link above but it's all greek to me. But it says FTTP Priority Exchange - N

[NigelB72]

You'll need to check with your ISP to see if they're allowing orders to be placed. Just because Openreach say it's available, doesn't mean the suppliers are ready to offer it.. 

[imjolly]

if you used the link I posted and unless it says FTTP available and you can order ONT then you cannot order yet despite what openreach email says.  you just need to keep checking