Full Fibre install experience

[imjolly]

There is obviously something wrong with your DV  connection  but with DV you get appearance of 2 lines so you can dial out while at same time receive a call on another connected DV phone.  You can change this in DV phone settings but changing line from Multi to single

[Rory]

Still no joy with this - not being able to receive incoming calls.

I  spoke to customer services on Friday - nice guy but he talked almost non-stop for 40mins.  He seemed to have some understanding of what might have happened and regaled me with lists of acronyms of teams within BT that would need to be involved to sort this out.

The latest order shows it should have worked from yesterday (Tuesday).  It doesn't, so I called this morning and ended up with someone from the "Early Life Team".  But she can't do anything - has to email someone else.   She promised to call me this afternoon - it'll be 50/50 whether she can get through to my mobile.

Must admit I'd assumed BT would be on strike again along with Royal Mail Thurs/Fri and I was beginning to panic a bit that this week would be lost but turns out that's only RM on strike this time.

[Rory]

Still broken. 🙄

Can't make calls either now. 

Callers still just hear ringing, which is the worst part of this.

[annegray01]

Was offered full fibre a month ago, to which I agreed.

External engineer to be coming on the 6th, internal on the 13th, switch on today the 15th.

Guess what, nothing has been done.

Everyday the app says engineer will be today, estimated.

I called them today and was told they are waiting for a specialist engineer ?!

Didn't bother to keep me informed though!

Having seen some of the botch up installations on here I may just give up on FF !

[mikemod]

Sounds familiar, mine did the same with no updates, just kept rolling the date.

I ordered on the 25th April, installed and connected on the 19th August

[annegray01]

Wow Mikemod I won’t be waiting that long!

That’s shocking.

[mikemod]

I was previously on 1.5Mbps so was happy to wait as long as it took, now on 500Mbps 😁

[Rory]

At least you guys still have a phone service - they installed fibre for me (a mere two weeks late) but took the phone line away and seem to have abandoned us. 

The comms from BT have just been bonkers - every time I look at the order tracker it's moved forwards or backwards and they send different messages by text to mobile, text to landline and email - it's like if they send three changes by three different methods then they think it only counts as one change!

The Executive Customer Resolutions team created a fault report last Friday afternoon, which amazingly produced an engineer on Saturday afternnoon.  The tracker said he'd got here at 3PM on Mon 8th Jun 0178 🙂 and the appt failed.     In fact he called at 5.45PM on Saturday and looked baffled and did the "nothing to do with me, mate" thing - he said someone in BT just need to bash a keyboard and sort it out (which is exactly what I think too).   The tracker now shows the fault as fixed.

[Rory · Accepted solution]

To 'close this out' as they say - got an email at 5.10PM last night to say phone was working and sure enough it was. Hurrah!

It seems the customer service people saying it would likely take 10 days (once they accepted it wasn't going to fix itself) to sort out were right. Been 15 calendar days without a phone line.

I'm sure the actual work to get it going takes 30 seconds - the rest of the time is just 'procedure', ie waiting. Madness that this can't be cut through.

[Cicero]

I have had fibre in for about 14 Days so my experience so far is limited.

The installation itself was quite straightforward, the ducting to my property was good.

Speeds are boosted for the first month so are currently up 400 Download and 78-80 Download.

When this ends if dont keep the boost it will be 100 down and 10 up.

I have computers upstairs so after a few days installed a disc which did improve signal strength, the BT App is very good for installing discs. I got an extra disc to help upstairs as well though it didn't make much difference.

I have two PC's on my old Smart hub one connect at 325mb and the other at 585 both on the 5ghz band.

These connection speeds were achieved as I split the networks on my old Hub to ensure they always connected to the 5Ghz Network. Slower devices like printers were on to 2.4 Ghz.

The Smart Hub 2 does not allow the bands to be split so it is pot luck as to what speeds I now get , the same device seldom connects at the same speed which means you do not get the benefit of the fibre speeds. 

The loss of control over the 2.4ghz and 5 Ghz bands is a major setback as far as I am concerned and negates the reason for going to fibre. 

Further fringe benefits are an increase in the number of power points you now need at least double, if you use discs obviously more. Power to the network, hub, discs, digital voice adapter ....and the phone

All in all if it is possible I would revert back to my old network using copper wire, speeds were lower but could virtually be guaranteed at device level and I only needed 2 sockets, one for the Hub and one for the phone.