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Message 11 of 17

Re: Full fibre package in a non Fibre area

@CharlieDion 

It's the same page but rendered for mobile. Just tap the hamburger menu to get the address checker.

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Message 12 of 17

Re: Full fibre package in a non Fibre area


Screenshot_20241111_134919_Chrome.jpg

 lotta info, mostly saying what I can't have lol.

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Message 13 of 17

Re: Full fibre package in a non Fibre area

Sorry to say but I was 100% sold a full fibre package. Had a woman round my house explaining it all and how full fibre would give me better speeds.

As I said in my post, I've since moved and BT moved the package with me.

That is how i am on a full fibre package in an area that does not have fibre available.

I've already reported the issue and had the router looked at online, and engineers called out to look at the cabinet and router. I don't know what happened to the cabinet, but I got an email saying it wasn't fixed within 30 days. As for the router, the engineer never showed up.

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Message 14 of 17

Re: Full fibre package in a non Fibre area


@CharlieDionwrote:

Sorry to say but I was 100% sold a full fibre package. Had a woman round my house explaining it all and how full fibre would give me better speeds.

As I said in my post, I've since moved and BT moved the package with me.

 


"Woman round your house"?  Was that at the old address or the new address? Was this lady  Halo support?

Did you complete an online HOME MOVE request? That should have picked up what you had and what was available at your new address.

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Message 15 of 17

Re: Full fibre package in a non Fibre area

They can only sell you a full fibre package in a full fibre area ,apparently you are not in one , ( the image that has that information is cropped so most of the info isn’t visible ) even if a ‘dishonest’ salesperson said you would get FTTP ( when it’s not available ) they can’t actually progress an order for FTTP , your address ( if no FTTP availability ) would not allow an order for FTTP to be entered .

Obviously I don’t know what was said , if they lied or didn’t , or if you misunderstood what they said , but FWIW , it seems odd that you had a sales person at your house , BT generally don’t do door to door sales , and certainly not in areas with nothing new to offer like FTTP , knocking on doors offering speeds that have been available for decades isn’t exactly an enticing proposition even if they ‘lie’ say ‘it’s fibre’ ,  how do they deal with someone who wants 900Mb when they lie and say  ‘full fibre’  ? 

Log into your BT account, if you have FTTP it will say full fibre , if it doesn’t , then you don’t have full fibre , it’s as simple as that ,   If you were mis sold , given that you accepted a speed that doesn’t need FTTP to deliver it , and the price is the same for lower speeds ( 80Mb or less ) on both FTTP or FTTC then it’s a difficult argument to make that you were disadvantaged,  you got the speed they said and at the price they said , so why would they lie about it being full fibre if what you wanted doesn’t need full fibre anyway  ? 

 FTTP ( full fibre ) needs new optical kit fitting ( CSP and ONT ) the salesperson would look a bit stupid if they said ‘full fibre’ to get a sale and a knowledgeable customer said , ‘ when will Openreach be around to fit the ONT ‘ how would they answer a question like that without giving the game away

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Message 16 of 17

Re: Full fibre package in a non Fibre area

@iniltous If a home move had been requested, sales would not have been involved. Still wondering who this mysterious lady who visited might have been representing.

Could it have been one of these?

bt.com/help/door-to-door Sales 

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Message 17 of 17

Re: Full fibre package in a non Fibre area


@CharlieDionwrote:

Sorry to say but I was 100% sold a full fibre package. Had a woman round my house explaining it all and how full fibre would give me better speeds.  You were sold a full fibre package at your old address and that is what you received, you then moved to an address where there is no full fibre, so you will now be on the best available speed at your address, that is not BT's fault.

As I said in my post, I've since moved and BT moved the package with me. You cant move a fibre package to a non fibre address/area, how are you connecting the router, as full fibre uses a cat5e into a ONT

 

ont.jfif

where fibre uses a nte5 with a dsl cable

download.jfif

 


 

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