They can only sell you a full fibre package in a full fibre area ,apparently you are not in one , ( the image that has that information is cropped so most of the info isn’t visible ) even if a ‘dishonest’ salesperson said you would get FTTP ( when it’s not available ) they can’t actually progress an order for FTTP , your address ( if no FTTP availability ) would not allow an order for FTTP to be entered .
Obviously I don’t know what was said , if they lied or didn’t , or if you misunderstood what they said , but FWIW , it seems odd that you had a sales person at your house , BT generally don’t do door to door sales , and certainly not in areas with nothing new to offer like FTTP , knocking on doors offering speeds that have been available for decades isn’t exactly an enticing proposition even if they ‘lie’ say ‘it’s fibre’ , how do they deal with someone who wants 900Mb when they lie and say ‘full fibre’ ?
Log into your BT account, if you have FTTP it will say full fibre , if it doesn’t , then you don’t have full fibre , it’s as simple as that , If you were mis sold , given that you accepted a speed that doesn’t need FTTP to deliver it , and the price is the same for lower speeds ( 80Mb or less ) on both FTTP or FTTC then it’s a difficult argument to make that you were disadvantaged, you got the speed they said and at the price they said , so why would they lie about it being full fibre if what you wanted doesn’t need full fibre anyway ?
FTTP ( full fibre ) needs new optical kit fitting ( CSP and ONT ) the salesperson would look a bit stupid if they said ‘full fibre’ to get a sale and a knowledgeable customer said , ‘ when will Openreach be around to fit the ONT ‘ how would they answer a question like that without giving the game away
