Help needed: disconnection issues ppp lcp termination request

[Raj1015]

I have been having the ppp send termination request issue as far back as I can remember 6 years plus probably and have posted about it before. I have done every suggestion given to me by this great community which I am very great full for, eg quiet line tests, plug directly into master socket, third party routers, numerous open reach engineers out who check my line and say it’s perfect all the way to the exchange (i am on FTTC) when I ask them about this issue there not sure and often say I know more about it than them. Any way last night again at 00.45 I had the termination request and then pages of PPP sending Padi until 3.00am, I get up at 4.00am and realised some of my wireless devices weren’t connected and had to reconnect them. Can any one please offer any help on this issue of why this happens because it’s driving me up the wall when I get disconnected. Is there a specialist that can help me solve this issue. I also get the SH2 14 day reboot which I’m ok with but it’s these other things that are head scratching. Is there a specialist that can help me as if I phone BT they’ll just send another engineer out which won’t solve my problem.

thanks so much

[Raj1015]

Anyone got any suggestions or same experience, could a mod please look into this?

thanks

[Raj1015]

So it happend again last night, same thing ppp lcp termination request around the same time of 12.50am so now because of the disconnections it’s halved my speeds from around 74mbps to 35mbps and my snr has shot up from 3.3 to 12.4.

im tired of these issues, it’s actually quite stressing most times. I’m gonna phone when I get back from work, I’m propably going to switch provider.

any suggestions are welcome

cheers….

[Keith_Beddoe]

I’m probably going to switch provider.

@Raj1015 As the issue will be on the external Openreach network, unless you can switch to a provider that does not use the Openreach network, then the problem will still be there when you move.

[Raj1015]

I can only get FTTC here, yes I thought that would be the case. But would another provider like sky have there own or rented equipment at the exchange? So if I did switch it might make a difference to where I’m connected into another block (I’m not totally sure how it works at the backend) also my bill would be a lot cheaper to start with…

[Keith_Beddoe]

But would another provider like sky have there own or rented equipment at the exchange? So if I did switch it might make a difference to where I’m connected into another block

@Raj1015 

No Sky use the same Openreach network, cabinets and cable pairs. Its only ADSL (slow broadband) equipment that Sky have in the exchanges, and that is being slowly removed.

[Raj1015]

Oh ok, thanks for that, 

mmmmmm… I’m totally lost then, I’m going to change over the SH2 with another SH2 that I have, maybe the older firmware on the replaced one might do something, but I don’t think it will as I’ve used tp links ones in the past and still had these logs on those as well.

is there anything I can do such as ask for a specific department when I phone BT as I’ve had this issue for ever?

[PaddyB]

Hi @Raj1015,

Thank you for posting. I'm sorry if you've been having problems with your connection. The PPP LCP termination request can happen for a number of different reasons. If you are seeing the disconnection happen around the same time each night it could indicate REIN interference.

Does anything else happen in the house around the same time, do you have any device set to the timer, like a water heater or central heating?

Please can you give us a few details about your setup, what devices are you using, do you have any powerline or wireless repeaters?

Please could you post your router stats as this will help to give an indication of what the connection is doing?

If you are using the BT Smart hub you can get your connection stats by, Opening a new web browser on your connected device and type 192.168.1.254 or bthomehub.home into the address bar. This will open the Hub Manager.  Click ‘Advanced Settings’ and then ‘Technical log’.

Thanks,

Paddy 

[Raj1015]

Thanks paddy,

I have no other timers or anything like that set up. I have no extenders just the SH2 plugged straight into the master socket. I use 2 or 3 wired ports and the family connects to the wi fi as normal

here are my stats: they normally run like this

Firmware version:
vO.31.00.10253-BT
Firmware updated:
Board version:
GUI version:
Mon Feb 7 02:15:01 2022
R01
1.74 12 11 2020
DSL uptime:
1 days,03 Hours53 Mins10 Secs
Data rate:
20 Mbps / 74.546 Mbps
Maximum data rate:
Full Fibre (FTTP)
Mode:
Noise margin:
Line attenuation:
22.321 Mbps / 76.295 Mbps
Off
6.9 / 3.1
8.2/17.0
Signal attenuation:
VLAN id:
8.2 / 21.2
101
Off
Upstream error
control:
Downstream error
control:
Off
Data sent / received: 309.7 MB Uploaded / 6.7 GB

[Raj1015]

And this is what it changed to last night, my data rate has halved!

Firmware version:
vO.31.00.10253-BT
Firmware updated:
Board version:
GUI version:
Mon Feb 7 02:15:01 2022
R01
1.74 12 11 2020
DSL uptime:
O days,00 Hours04 Mins02 Secs
Data rate:
9.997 Mbps / 39.999 Mbps
Maximum data rate:
Full Fibre (FTTP)
Mode:
Noise margin:
22.118 Mbps / 68.650 Mbps
Off
13.4 / 12.4
Line attenuation:
8.2/17.0
Signal attenuation:
VLAN id:
8.2/21.2
101
Off
Off
Upstream error
control:
Downstream error
control:
Data sent / received:
0.6 MB Uploaded / 2.0 MB