Hi,
Hope you are all well.
I'm wondering if there is an activation period for fibre that I had fitted today. Details below.
- I am an existing BT customer and until today had a 59-73 Mb copper connection
- Openreach can provide full fibre in my area.
- I took advantage of the free upgrade from copper to full-fibre 100 (150 for a month)
Openreach arrived today as expected and did his stuff outside and connected fibre from the pole to the box inside the house and connected the RJ45.
- RJ45 connected with green LAN light on
- Fibre wire connected with green PON light on
- LOS light off as it should be (unless there is a loss of signal then would be red I believe!)
- Green power light on
Connections (see images)
- RJ45 connected to open reach box.
- Other end of RJ45 connected to existing hub.
- I tried wi-fi and connecting an RJ45 straight into the laptop.
- I have unplugged and re plugged in the open reach box and the hub.
- I've reset the hub.
- I have tried a different RJ45 from the Openreach box to hub.
- I have unplugged the RJ45 and re-plugged in the copper cable but that no longer works.
- The hub sticks on a combination of either flashing orange or flashing purple.
- My devices all instantly connect to the buildings free 10mb wi-fi so it's not me or my devices.
I have no internet connection at all. I took Openreach guys work for it that all was well ...and he is gone before I used the internet again.
Does anyone have any suggestions before I spend a week getting the run around form Customer Service/Complaints team?
Many thanks for any help.
J
