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Message 11 of 12

Re: How on earth can one find out what FTTP one can get?

If I may reiterate-

the order for 1Gbps was accepted TWICE

it was cancelled without any dialogue or explanation TWICE

FTTP Team in Dundee (?) seemed to be confused about what IS available

 one of this was helped by someone at BT swapping over my two account numbers meaning the wrong property came up. This was AFTER the orders were cancelled. 

at no time did I link the accounts.

the order placed was a separate and distinct order. 

I hope that helps. 

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Message 12 of 12

Re: How on earth can one find out what FTTP one can get?

Finally...

"the database has been updated" ... I had already spotted this and placed another order anyway.

OpenReach Chief Engineers Office tell me that the original order had been "mis-routed".

All going well at last, except the telegraph pole is in a neighbour's garden and the gate is locked 🤔

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