on 05-09-2022 20h22
We have just had thunder and lightening now our hub has no lights and is clicking. Also our landline is not working as it is on digital voice. Can you help ?
on 05-09-2022 20h43
Report the fault to customer services 0800 800150
on 05-09-2022 20h44
The hub may have been damaged with a power surge.
You need to call BT 0800.800.150 and report a fault.
on 05-09-2022 21h05
Will do, thanks
on 05-09-2022 21h15
Wouldn't do any harm to unplug it from the mains for 10 minutes or so before trying again. But lightning is quite good at frying modems!
on 05-09-2022 21h25
