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Juniejune
Beginner

on ‎05-09-2022 20h22

3,026 Views
Message 1 of 7

Hub no lights thunderstorm

We have just had thunder and lightening now our hub has no lights and is clicking. Also our landline is not working as it is on digital voice. Can you help ?

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6 REPLIES 6
licquorice
Distinguished Sage
Distinguished Sage

on ‎05-09-2022 20h43

3,014 Views
Message 2 of 7

Re: Hub no lights thunderstorm

Report the fault to customer services 0800 800150

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gg30340
Distinguished Sage
Distinguished Sage

on ‎05-09-2022 20h44

3,013 Views
Message 3 of 7

Re: Hub no lights thunderstorm

The hub may have been damaged with a power surge.

You need to call BT 0800.800.150 and report a fault.

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Juniejune
Beginner

on ‎05-09-2022 21h05

2,993 Views
Message 4 of 7

Re: Hub no lights thunderstorm

Will do, thanks
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Juniejune
Beginner

on ‎05-09-2022 21h05

2,992 Views
Message 5 of 7

Re: Hub no lights thunderstorm

Will do, thanks

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rbz5416
Guru

on ‎05-09-2022 21h15

2,984 Views
Message 6 of 7

Re: Hub no lights thunderstorm

Wouldn't do any harm to unplug it from the mains for 10 minutes or so before trying again. But lightning is quite good at frying modems!

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Juniejune
Beginner

on ‎05-09-2022 21h25

2,972 Views
Message 7 of 7

Re: Hub no lights thunderstorm

Thanks
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