I just moved to BT Fibre 1 - speeds lower than acceptable

[Skumba]

New Hubstats absolutely no different except the DSL uptime following the disconnection from the wall socket

[imjolly]

thanks

don't think there is anymore you can do so you need to phone CS 150 and get engineer visit

[Skumba]

@imjolly  you should have seen the second Hubsat table taken from inside the Mastersocket (No7) with an ADSL2 filter inline - no difference from the first Hubstat table.

From your reply - the speed tests are consistent with your connection speed which is right at bottom of handback speed. Please explain this comment. How is 37Mb down / 5Mb up consistent with the lowest Handback speed? If it is, how can there be a 4Mbps down and 2Mbps up difference between the input and output connectors within a brand new SmartHub2..?

Yes, it could be faulty, but a BT Home expert and an Openreach Tech both declared it good in the last 5 days, based on the same operating parameters seen today.

******************

You asked earlier who my last ISP is/was. It is still (ends on 31st Jan) Orbital - Vfast Microwave - 24Mb down 10Mb up. less than 10% variation at any time (no contention problems). Generally good over the last 9 years but they are closing the microwave links, so I have to change.

[licquorice]

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@Skumba wrote:

If it is, how can there be a 4Mbps down and 2Mbps up difference between the input and output connectors within a brand new SmartHub2..?

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You are comparing the DSL sync speed with the IP download speed, the difference is the protocol overhead bytes.

[pippincp]

The difference in the speed shown by the hub (sync speed) and the speed test will always be different as there are overheads for any connection (AKS) which isn't measured by speed test sites.

Put very basically any internet communication is broken down into pieces. As each piece is recieved an aknowledgement (AK) of reciept must be returned before the next piece is sent. 4mb for these AKS is about average.

[licquorice]

@pippincp  I think you need to read up on the 7 layer model, its nothing to do with ACKs

[Skumba]

Thanks for your help and advice, gents.

@pippincp I think you need to read up on the 7 layer model, its nothing to do with ACKs - please give me a clue. Where will I find the bible on this?

At the end of the day, how do I get to the point where my upload is going to reach 8-10Mbps? The 37Mbps down I am getting is OK, and I would trade any excess over that for added upload speed, as it is not good enough. At 5Mbps (and below), Zoom, Skype, Teams and other similar stuff does not work well at all. I have been a bit spoiled over the last 9 years, with a rock-solid 10Mbps upload.

Does this mean going to Fibre 2 (or 3 or 4 if they exist)? Does it mean going to another ISP?

[licquorice]

Changing package or provider will make absolutely zero difference. It's possible that the underground cable serving your property is aluminium rather than copper. As @@imjolly has already said, you need an engineer visit to diagnose 

Google OSI 7 layer model for information.

Basically an internet connection is made up of multiple layers, each adding overheads. Your DSL connection is the physical layer which contains the Ethernet layer which contains the PPP layer which contains the IP layer..

Think of it as the postman's van containing sacks containing envelopes containing letters.

So it's a big van (sync speed) carrying a letter (download speed)

[Skumba]

Thanks @pippincp 

Theoretically, the engineer visits have all been completed. we gave up our BT telephone line when we went to Orbital 9-10 years ago, and when we were connected up lastr week, the techie who connected us up and installed the new Master Socket had to to open several pavement boxes in the 150 metres between here and the main road where the cables join the main BT (Openreach?) trunking. He then came back and completed the job, telling me that our distance frrom Mastersocket to Green Box is 565metres according to his little box of trickery, and the the 37/5 I was getting was about all I could have.

I am now going to have to become some kind of activist to have fibre pulled thought the ducting from the main road to our houses, it seems, if I ever want anything approaching decent broadband. Do you have any ideas along those lines?

[imjolly]

From the dslchecker results there is no FTTP available to you currently so the best connection is the one you have with fibre to cabinet and then copper/aluminium to your home