Internet connection loss

[barryconway51]

Hi, Yes I have just disabled MAC randomisation on the network adapter earlier this morning. I will keep you informed on progress. I also used the laptop without charger. I had an internet drop out this morning and did a hub reset. So l have now eliminated the charger

[Quesada]

Hi Barry.

It might be worth raising the issue again, as Openreach have only recently been given the go ahead, to actually upgrade the ONT. Mine was only installed on Friday afternoon but so far, I haven't noticed any drops in connectivity. 

Regards

John

[licquorice]

Have you actually read the thread? No drops were experienced whilst the laptop was not connected.

[barryconway51]

Hi licquorice. Yes the internet did not disconnect in the period when my laptop was in for repair

[Ali_A · Accepted solution]

Hi @barryconway51 

Seems a strange one, but I'd like to see if we can check if there is something interfering with your router from your laptop. 
 

I'll send you private message. Please check your inbox and get back to me when you can.

Thanks

Ali

[barryconway51]

Internet dropped again yesterday with MAC randomisation disabled so no solution there I'm afraid. Thankyou for the suggestion.

Regards, Barry

[barryconway51]

Yes tried that but internet dropped out again yesterday so still the same problems

[barryconway51]

Hi John

How is your internet connection since the new ONT was fitted?

Regards,

Barry

[Quesada]

Hi Barry

I don't want to tempt fate, but there has been a distinct improvement, in that the intermittent drops seem less frequent. It's still not quite right, so I have just installed an EE Smart Hub Plus Router, but as I'm not a techie, I have been having some teething problems. 😂  Watch this space. 🤔 

Regards

John

[barryconway51]

Hi John

Good to hear that. My Hub has been OK for a while too. It looks like it was probably congestion on the WiFi channel(s)

Regards

Barry