Internet stuck at half speed IP reset

[Danielruns]

Hi there I'm still having a number of problems even after the engineers have been out fixed the issues of the internet dropping but now I'm stuck at half speeds . I think I need an ip reset if at all possible

[imjolly]

Can you post your hub stats   if sh2  then go to hub manager/advanced settings/technical log/inforrmation

[Danielruns]

Product code: Hub

Serial number:+091301+1935012380

Firmware version:v0.33.00.12274-BT

Firmware updated:Mon May 30 10:14:54 2022

Board version:R01

GUI version:1.74 12_11_2020

DSL uptime:3 days,17 Hours46 Mins59 Secs

Data rate:1.732 Mbps / 25.265 Mbps

Maximum data rate:1.732 Mbps / 24.643 Mbps

Full Fibre (FTTP) Mode:Off

Noise margin:6.5 / 2.8

Line attenuation:9.2 / 22.5

Signal attenuation:9.2 / 22.8

VLAN id:101

Upstream error control: Off

Downstream error control: Off

Data sent / received:1.5 GB Uploaded / 44.4 GB Downloaded

Broadband username:bthomehub@btbroadband.com

Public Wi-fi status: Activated

2.4 GHz wireless network name:BT-FRA6CF

2.4 GHz wireless channel: Smart (Channel 1)

5 GHz wireless network name:BT-FRA6CF

5 GHz wireless channel: Smart (Channel 36)

Wireless security:WPA2

Wireless mode: Mode 1

Firewall: On

MAC address:F0:86:20:51:E8:7B

Software variant:-

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017

[Danielruns]

I normally get around 39 download and around 5 upload cheers 

[imjolly]

There is nothing in the stats you posted which suggests you can get any faster connection and with noise margin down at 2.9db you are already getting a boost as normal noise margin is 6db

Unless you are on digital voice can you enter your phone number and post results 

https://www.broadbandchecker.btwholesale.com/#/ADSL

[Danielruns]

Address 5, BUXTON on Exchange BUXTON is served by Cabinet 39

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability DateHigh Low High Low      VDSL Range A (Clean) 
VDSL Range B (Impacted)

 

49.9	35	8	6	32.4	Available	Available
48.9	32.4	7.9	5.7	27.4	Available	Available

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand

330

50

--

Available

--

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

Up to 17	--	10 to 19.5	Available
Up to 17	Up to 1.5	10 to 19.5	Available
Up to 7.5	--	6.5 to 8	Available
2	--	--	Available
2	--	--	Available

Other Offerings Availability DateVDSL MulticastADSL Multicast

Available

Available

Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction

N

N

Y

my number didn't seem to work but i put in my address and this is what i got. confused as had a problem for a few months now and bt support hasn't been helpful. Hope this helps Dan G 

[Keith_Beddoe]

Possible disconnection on one wire of the cable pair.

[imjolly]

Are you on digital voice

[Danielruns]

As in the cables for the internet router are not in right? sorry if I'm being stupid.

[Danielruns]

I am yes