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Message 1 of 15

Internet stuck at half speed IP reset

Hi there I'm still having a number of problems even after the engineers have been out fixed the issues of the internet dropping but now I'm stuck at half speeds . I think I need an ip reset if at all possible

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Message 2 of 15

Re: Internet stuck at half speed IP reset

Can you post your hub stats   if sh2  then go to hub manager/advanced settings/technical log/inforrmation



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Message 3 of 15

Re: Internet stuck at half speed IP reset

Product code: Hub
 

 

Serial number:+091301+1935012380
 

 

Firmware version:v0.33.00.12274-BT
 

 

Firmware updated:Mon May 30 10:14:54 2022
 

 

Board version:R01
 

 

GUI version:1.74 12_11_2020
 

 

DSL uptime:3 days,17 Hours46 Mins59 Secs
 

 

Data rate:1.732 Mbps / 25.265 Mbps
 

 

Maximum data rate:1.732 Mbps / 24.643 Mbps
 

 

Full Fibre (FTTP) Mode:Off
 

 

Noise margin:6.5 / 2.8
 

 

Line attenuation:9.2 / 22.5
 

 

Signal attenuation:9.2 / 22.8
 

 

VLAN id:101
 

 

Upstream error control: Off
 

 

Downstream error control: Off
 

 

Data sent / received:1.5 GB Uploaded / 44.4 GB Downloaded
 

 

Broadband username:bthomehub@btbroadband.com
 

 

Public Wi-fi status: Activated
 

 

2.4 GHz wireless network name:BT-FRA6CF
 

 

2.4 GHz wireless channel: Smart (Channel 1)
 

 

5 GHz wireless network name:BT-FRA6CF
 

 

5 GHz wireless channel: Smart (Channel 36)
 

 

Wireless security:WPA2
 

 

Wireless mode: Mode 1
 

 

Firewall: On
 

 

MAC address:F0:86:20:51:E8:7B
 

 

Software variant:-
 

 

Boot loader:0.1.7-BT (Thu Nov 30 09:45:22 2017
 
 
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Message 4 of 15

Re: Internet stuck at half speed IP reset

I normally get around 39 download and around 5 upload cheers 

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Message 5 of 15

Re: Internet stuck at half speed IP reset

There is nothing in the stats you posted which suggests you can get any faster connection and with noise margin down at 2.9db you are already getting a boost as normal noise margin is 6db

Unless you are on digital voice can you enter your phone number and post results 

https://www.broadbandchecker.btwholesale.com/#/ADSL



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Message 6 of 15

Re: Internet stuck at half speed IP reset

Address 5, BUXTON on Exchange BUXTON is served by Cabinet 39
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability DateHigh Low High Low      VDSL Range A (Clean) 
VDSL Range B (Impacted)
 
49.9358632.4AvailableAvailable
48.932.47.95.727.4AvailableAvailable

 

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand
33050--Available--

 

ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) Availability DateWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate

 

Up to 17--10 to 19.5Available
Up to 17Up to 1.510 to 19.5Available
Up to 7.5--6.5 to 8Available
2----Available
2----Available

 

Other Offerings Availability DateVDSL MulticastADSL Multicast
Available
Available
Exchange Product Restrictions StatusFTTP Priority ExchangeWLR WithdrawalSOADSL Restriction
N
N
Y

 

my number didn't seem to work but i put in my address and this is what i got. confused as had a problem for a few months now and bt support hasn't been helpful. Hope this helps Dan G 

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Message 7 of 15

Re: Internet stuck at half speed IP reset

Possible disconnection on one wire of the cable pair.

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Message 8 of 15

Re: Internet stuck at half speed IP reset

Are you on digital voice



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Message 9 of 15

Re: Internet stuck at half speed IP reset

As in the cables for the internet router are not in right? sorry if I'm being stupid.
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Message 10 of 15

Re: Internet stuck at half speed IP reset

I am yes
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