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Message 21 of 31

Re: Is there an issue with my line?

Ah. If you refer to my post at 25-01-2022 13h32, I have tested with the test socket. As I have said, there seems to be a small amount of interference, but it is not consistently there.

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Message 22 of 31

Re: Is there an issue with my line?

If there is any noise at any time, there is a fault.

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Message 23 of 31

Re: Is there an issue with my line?

So, after putting up with a considerable drop in speed after my last post, an openreach engineer appointment was booked.

He seemed to think the line speed was acceptable given the approx 720 metres to the cabinet. However, I was still seeing poor performance afterwards.

This weekend another engineer slot was booked (as with the last, this was booked after running an automatic troubleshooter).

This engineer took the wall plate off and could see that a wire was not completely connected to the backplate. I wonder if the last engineer had accidentally failed to attach it?

Speed and connection qualiity seem better but as I have had so much trouble I assume DLM has kicked in.

Is there anyway to have this reset?
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Message 24 of 31

Re: Is there an issue with my line?

> vdsl status

---------------------- ATU-R Info (hw: annex A, f/w: annex A/B/C) -----------
Running Mode : 17A State : SHOWTIME
DS Actual Rate : 56661000 bps US Actual Rate : 17473000 bps
DS Attainable Rate : 47805636 bps US Attainable Rate : 17477000 bps
DS Path Mode : Fast US Path Mode : Fast
DS Interleave Depth : 1 US Interleave Depth : 1
NE Current Attenuation : 17 dB Cur SNR Margin : 2 dB
DS actual PSD : 7. 0 dB US actual PSD : 14. 3 dB
NE CRC Count : 68 FE CRC Count : 1448
NE ES Count : 16 FE ES Count : 589
Xdsl Reset Times : 0 Xdsl Link Times : 2
ITU Version[0] : 00000000 ITU Version[1] : 00000000
VDSL Firmware Version : 05-07-03-08-00-07 [with Vectoring support]
Power Management Mode : DSL_G997_PMS_L0
Test Mode : DISABLE
-------------------------------- ATU-C Info ---------------------------------
Far Current Attenuation : 21 dB Far SNR Margin : 5 dB
CO ITU Version[0] : b5004244 CO ITU Version[1] : 434dc190
DSLAM CHIPSET VENDOR : < BDCM >
> vdsl status more

---------------------- ATU-R Info (hw: annex A, f/w: annex A/B/C) -----------
Near End Far End Note
Trellis : 1 1
Bitswap : 1 1
ReTxEnable : 0 1
VirtualNoise : 0 0
20BitSupport : 0 0
LatencyPath : 0 0
LOS : 2 2
LOF : 0 0
LPR : 0 2
LOM : 0 0
SosSuccess : 0 0
NCD : 0 0
LCD : 0 0
FECS : 0 91087 (seconds)
ES : 16 589 (seconds)
SES : 1 29 (seconds)
LOSS : 0 0 (seconds)
UAS : 31 2309 (seconds)
HECError : 0 0
CRC : 68 1448
INP : 0 250 (symbols)
INTLVDelay : 0 13 (1/100 ms)
NFEC : 254 32
RFEC : 14 16
LSYMB : 4650 16
INTLVBLOCK : 127 32
AELEM : 0 ----
>
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Message 25 of 31

Re: Is there an issue with my line?

Bump.

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Message 26 of 31

Re: Is there an issue with my line?

If your problem has been fixed and your line is stable DLM will automatically slowly increase your speed. This can but not necessarily will take a week or two. 

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Message 27 of 31

Re: Is there an issue with my line?

Ok. I'll keep an eye on this. Router has been up for the best part of a week so I am happy to wait to see if there's an upward shift in speed.
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Message 28 of 31

Re: Is there an issue with my line?

Oh - and thanks for the reply. I Appreciate the replies from all.
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Message 29 of 31

Re: Is there an issue with my line?

Router has been up for approx 240 hours and no sign of any uplift in speed. Can someome please help?

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Message 30 of 31

Re: Is there an issue with my line?

Hi, @dai_bonehead welcome back to the community and thanks for posting. I'm really sorry to read about the recent problems you've been experiencing with your broadband connection, DLM can take quite a while to release after a repair has been made.

If the underlying issue has been resolved we may be able to give it a nudge in the right direction. I'll send you a private message in a moment so you can send over your details to the moderation team and we'll be happy to help you.

Thanks

Neil

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